Allied Moving Services

Forget AP's motto 'The careful movers'In a move from Nelson to Christchurch AP managed to damage 3 of the 5 antique cabinets I trusted them with.The company probably cannot get liability insurance, so suggested me to pay 500 dollar.more for insurance. Why should one need to pay so much for this routine transport? Incompetent Christchurch crew proved me wrong. Some broken-off fragments were found in the truck, but the rest just swept away and dumped. AP just added stress to the shift. Glad I transported most of my other antiques myself.

Janelle represented Allied in the first instance and was great. The pack up and pick up were seamless.Special mention to Karly managing the team in packing and VJ in the pickup phase.House contents arrived without incident or damage at our destination with promises made all being kept.William at our destination was charming where nothing was a problem. Every encounter with you team was positive and we thankyou.Cheers Jane and Mike

Thanks Allied for the amazing service from all your staff in Christchurch and Tauranga areas. The staff that came to the house to pack and unpack in both locations were friendly, quick and efficient in the process. They were extremely helpful and obliging and made the move easy for our family. Huge thanks to the admin staff that kept me informed while our household items were in storage. All your staff should be praised on their high customer service and care with our items.

Very disappointing service. Moving time was changed without informing us, bed was not delivered on the same day. The delivery person said the person in charge will give us a call in the afternoon but we didn’t receive any call regarding our bed but only a message at late afternoon saying she will let us know tomorrow. There is a large dent on the garage wall but again no one has informed us until we found out later. The Christchurch team we talked to was very passive aggressive towards the whole situation and was not apologetic about the delay of delivery.

We booked Allied after a great inter island experience using them previously. This time a 5 minute move up the road withiin Christchurch was pretty disappointing.Initially at quote stage I explained our situation and the agent she recommended us booking and paying for pickup well in advance as availability may get limited. I did this, and was surprised a few days out from the move to be told that pickup and drop off were not on the same day and had needed to be booked separately. So we were without beds fridge, all our gear overnight (being 6months pregnant and with a 3 year old in tow this is less than ideal.) I understand now that I needed to book both pickup and drop off in their own right, but it seemed implicit and I don’t feel it was explained to us clearly at the time of quoting. The thing that bugged me most about this was the attitude of office staff as well as the agent.There was no “hey, we”re really sorry and understand where you’re coming from but…” , but instead excuses about their lack of staff, us having 3 flights of stairs, the size of our move, that I shouldn’t assume anything “in this business” etc. They basically made me feel like it was my problem with tones of passive aggression.In addition to this, after labelling our boxes to correspond to the rooms we were unpacking in so the movers could place them in the right place, most of the boxes have been stacked into a massive inaccessible wall in the garage. A real headache with library books, frying pans etc in some that we had assumed we would be able to access straight away. There are also boxes with fragile tape on them that are sitting at the bottom of a 3 box high stack.I understand perhaps some this stuff sliding if we”d hired a cheap man n van, but after paying $3500 to move 5 minutes up the road I just don’t think this is good enough.

I am most impressed by Allied Pickford Moving Services. They exceeded my expectations by providing a cost effective, flexible service, working with me to get the best timing for packing up and delivery. They took exceptional care packing and transporting my belongings but most of all they are friendly and helpful, so easy to work alongside to have a smooth tranition from one city to another. I unreservedly recommend Allied Pickford for the exceptional service they provide.

The only part that was good during my whole move was the sales lady who quoted my place apart from that it went all downhill.I had to chase them up as there communication on the day of the shift was below poor. Not a simple I'll he late message the half an hour away to 4 hours away is a big difference. There was nonresident my my property from the team. Their unprofessional behavior was next level walking around with tops off, smoking where they wanted .Ther eis no rehardsnto health and safety nearly touching the st power cables with the truck. Fro now I am dealing with insurance and that is not goinf well either 5 weeks and no response back. I have to claim a damafed TV and waiting to see if it gets approved but no one wants to help. Never use again

“Not so careful movers” and extremely overpriced - thought we were paying extra for quality of service but clearly not!3 clearly marked fragile items damaged badly, thank goodness we bought their overpriced insurance addon… Would suggest going elsewhere if you’re looking for a removal company.

Faultless experience with Allied Pickfords. Helped me out with a booking at very short notice. Communication was excellent. All staff were friendly and did exactly what they said they would in the time frame they said which in my experience doesn’t happen often with moving companies. Pick up exactly on time and quick delivery.

The team in Christchurch were absolutely out of their depth. We required a house lot of furniture to be moved 6mins down the road. We went with them (they were not the cheapest by far) because we wanted a professional company that would provide the best relocation solution for us, but boy we were wrong, the staff were in fact incompetent, didn’t know how to stack furniture (we had 5 timber items of furniture damaged), didn’t know how to move a spa pool even though they said they could (in fact they had 6 staff on hand and still did $400 damage to our spa before it even got loaded on the truck) and when we complained and asked for $400 compensation all they would say is you should have taken transit insurance, I said the damage to the spa was before it was loaded, that’s not transit damage I said plus we were only relocating 5kms away!!!Please don’t use Allied Canterbury if like us , you actually respect your furniture.