Hot Spring Spa Pools (Newmarket)

I purchased a Beam spa before Xmas and the family absolutely love it! I couldn't fault the Newmarket team who were fantastic throughout the purchasing process and also helping me get up to speed with the water maintenance requirements going forward. First class post sale care. If you are looking at buying a spa I would highly recommend a hot springs model and dealing with the super friendly and knowledgeable staff at the Newmarket showroom.

Wonderful service - Lisa was lovely at helping with getting supplies for our spa

Prompt access to database found the product I was after - well done.

We recently moved from Christchurch to Auckland. Our Spa had to come with us. When we arrived I spoke to called Caroline for advice on re-installation.She was generous with her advice, time and expertise. She put us in touch with a landscaper who did a wonderful job of getting us set up with a new concrete pad. When it was time to refill the Spa Caroline once again gave us great advice and guidance on how to get the salt water system restarted.We purchased our spa in Feb of 2018. We still use it almost every night. It was the best thing we ever did for our family, and because we got the Hot Spring and the salt water system we only have to do maintenance every couple of weeks. I can't recommend Hot Spring enough.

I have mixed reviews of this shop. Caroline Critchley gets an outstanding endorsement for her dedication,patience and assistance with using the chlorine and products. Always happy to help and kind. Sadly when she is not there Lee is sullen and disinterested. Over the lockdown I called to ask about ordering some chlorine and when the shop might be open . Lee automatically put the order through . I wanted to wait until level 2 and collect myself but he said I could not cancel . Eventually I managed to tell him to cancel the order . Today went to the shop tentatively unsure who would be on duty and Caroline was there about to shut the shop for lunch but she kindly opened the door and helped me instantly . Would be nice if Lee were to work on his customer service skills .

Caroline gave us excellent customer service - able to find the cover we needed and order efficiently along with genuine desire to help - thankyou

Hi ,I love the service I get at the Newmarket store. Caroline is always proactive with her advice and really helpful answering all my questions.I love my Hot Spring Spa, and always return to Caroline for my consumables for up to date products. Ive had my spa 1 year now and love it.Jan

Caroline was phenomenal! She helped us purchase a spa last minute over the phone, listened to our needs and made really helpful suggestions which resulted in us purchasing the right spa. She didn’t just try to sell us the most expensive, but rather the one that suited us the best, over the phone! As a result when we went into the store to check we got the right one, we didn’t need to change anything. We LOVE IT!

Great team and support today at Newmarket store - thanks (May 2023).Wonderful support even during Level 4 lockdown. We have had our Hot Spring Vanguard for 3 years and it is easy to maintain and so relaxing to use. Just chatted online for a maintenance issue and was able to diagnose and resolve at 330pm on a Saturday during lockdown. Great product and great service. Thanks.