Park 'N Fly

Parknfly facilities and shuttles are very impressive and they got wonderful staffs. Their receptionists are accomodating and the drivers are courteous and friendly. Their compound is fully fenced, well-lit at night and well maintained. It feels safe to leave your car and to travel alone. I will defintely use their service again and I will recommend it to my friends.

I would rate this as a zero if l could. Booked my car in they had moved my car x2 times over the duration of 4 days. They had stolen my pandora charm on my key ring, never got back to me as to the outcome. Filled in the paper work as missing/stolen etc no one ever got back to me, manager was never there when l called. Put on hold for 6minutes only to be told the manager would be back in 5 min no actually 20 mins. Going round and around in circles. I will never be booking my car there ever again. The service was bad, customer service needs to improve, management need to step up or step out. Why they needed to move my car x2 never made sense. The worst experience ever.Had a family member park there for 10 days she got back to her car only to find out her clock wasn’t the correct time so they must have either disconnected her battery or touch something they shouldn’t have. Worst company ever …..

Really disappointing. Won’t be using this company any time in the future.Check in was fine. Shuttle to domestic terminal fine. I was a bit stumped that they needed my keys when I was just away for the day but hey, no worries.Got back late that night. Tired from a long day. No shuttle to pick up(?), tried calling but no luck. After 30 mins of waiting at the pick up spot and failed calls I ended up catching a taxi ($27.50 later) I arrived to be told my car had been moved to a further away row.I got to that row, no sign of my car?!?Turns out they never moved it….I was incredibly tired and it was raining so not the best experience.After all the reports of theft from the staff I definitely won’t be using this service again.

I recently parked my car at park n fly for approx 2 weeks. I had arrived in NZ around 7 PM after a long and tiring travel arrangement, only to find out that the battery on my vehicle was flat, all they did was leave a note with my keys. There was no preparation for my arrival, they knew the times and had no one on site to assist me. I had to wait for almost an hour for someone to assist me. When I asked for more information around what happened, the staff had a pretty blasé attitude towards the situation and just shrugged it off as it happens all the time".You should be questioning why this happens all the time and why your staff lack the organization and care required to handle these situations.No incident report was recorded and I had to fill one out myself. No one got back to me so I had to email to follow up on this. A few days later I receive a reply with no apology

I was hesitant for booking with Park n Fly because of the mixed reviews and I should have listened to them because the experience was such a mixed bag. They have no problem getting you in, parking and taking your money + keys but once you return back to the airport and need collection, they fail.Called when we arrived at the International terminal and was told someone will be there in 10-15 minutes, 50 minutes later someone arrives. Theres a big difference between those times! Would be more convenient to pay for airport parking.The company has a great model but are failing were they should be succeeding.

Booked into this place recently and pre-paid, then decided after reading reviews that I would be wiser to find somewhere more reliable (which I did). I attempted to cancel my parking at Park N Fly, the person on the phone cancelled it then promptly hung up on me. I rang back to query how I would get a refund, a different person stated it would go back on my credit card. Still waiting...I suggest looking at other parking options before using this place.

Used them for a few days. Upon arriving to pickup my car, found damage to the exterior which I asked about but all I got was manager is away. Photos taken and emailed in but no response. Absolutely poor service and they don’t look after your stuff. They haven’t even taken the step to get in contact with me.Also your stuff goes missing as I had other friends have issues aswell.Would not use again by all means.

Would give zero if possibleThey lost my keys and made me stand there for 40minutes while they bumbled around trying to find them.When I finally got my keys and went to get my car I found that they hadn't washed my car despite paying an extra $89 for this service.They would not refund me straight away for this.Several days later I'm still waiting.I strongly recommend going elsewhere

Friendly stuff but terrible management. DONT USE THE PARKINGI arrived one week before the date I was suppose to pick the car up. I let them know via email and I've got the confirmation that it is okay