Planet Earth Travel

I have been using Planet Earth Travel for many years. They have always looked after my needs and found the best deals possible.

Unprofessional 0/5I had the unfortunate circumstance of corresponding with Edith Carpenter, the Co-Founder and Managing Director. My experience with her has been entirely unprofessional and rude with her (lack of) service provided.I was trying to book flights for August to which she booked flights in March, it wasn’t until I realised that the dates were wrong she would’ve confirmed the flights and wasted my time and money.Whenever I asked for clarification of her services/cost she would tell me “nothing to explain and it is very straight forward” or to reread the email. As someone who is unfamiliar which the travel industry or booking flights, you would hope that a travel agent would shed some light on the process. However, her attitude was demeaning and condescending and caused a lot of confusion and stress.My final interaction with Edith over the phone was distressing. The moment she answered the phone she was pointed and disrespectful. She had reduced my flight credit with a poor explanation as to why this happened and when I asked for a further breakdown of the situation she had the audacity to go off and yell at me about paying the difference and whether or not I had the financial capacity to. As I tried to explain to her that I wasn’t arguing about being able to pay for the difference she would constantly interrupt me. I was more than happy to pay the difference of the flight vs my credit, the principle is that I wanted to understand the situation better as the numbers and reasoning weren’t adding up.She then proceeded to manipulate me by saying that she had been so kind when dealing with my family and that she’s been through a pandemic so this has been stressful for her. This was completely uncalled for as the entire world has also been affected by the pandemic and I don’t think that as a client it is far off for me to ask for some level of service. Considering her status and role in the company you would think the Co-Founder and Managing Director would treat their clients with an ounce of respect and dignity.I would highly recommend using another travel agency and if I could I would give Planet Earth Travel a -5 rating.

Our travel agent was Jenny Silapan, we are extremely grateful for the service we received from her. Because she made our travel going to the Philippines at ease and especially for my mother who required assistance. She was so patient on guiding me, to process the mind blowing current travel documents(Thank you for that, Jenn). You are indeed “Gone The Extra Miles” for your clients and a good value for Planet Earth Travel.We are looking forward to travel again next year and I hope you will assist us.

Absolutely amazing service. Had Victoria handle all my travel enquiries for my family and friends and she was just amazing and understanding. Very difficult to book for 9 people but she was patient all throughout the process. Will definitely come back here for more flights and recommend to friends for her amazing service.

Best travel agency specially if your traveling to asia. They take good care of their customers all throughout. Been using thei services for years and they haven't let us down.

Poor customer service. Would not recommend to anyone.

Victoria is our go to travel agent. Her Great customer service, easy and straight forward process, friendly and helpful. I was amazed by her cultural competency and how relatable she is. Thank you Victoria, I hope we can see you again soon to book our flights.

Most unhelpful people on call, don't ware time by calling them