Oakwood Manor

We had a bad experience with the night receptionist John. This guy has no customer service at all!!! His driving made us feel unsafe & uncomfortable. He answered a call while driving & was extremely rude to the customer. He was telling her to read signs at the airport properly & use their eyes. What kind of company would want someone like him working for them. The lodge has potential but this John guy is letting you down!! Hope he finds a job he likes because he sure doesn’t like working at the lodge. His comments & opinions are irrelevant when we tried booking a shuttle. This guy seriously needs to go! The other night receptionist Tracey (who worked the last weekend we were there in May) was amazing!! Helpful, has great customer service, made sure we were all settled in & even came by our room to help load our bags into the van. Her Dad was also there to help too & he was lovely! Tracey deserves a raise & is definitely an asset to your business. John? A FAT NO. Everything else about the lodge is good. Just a few things that needs fixing but overall, it was comfortable.

Few options were left at late notice without costing a bomb. Check-in was ok. The room is very dated. Hole in the wall covered in tape. The walls were paper thin and every time a door in another room has closed the wall which was also the bed headboard would shake. The phone went off twice during the night. The shower was good. The toilet seats need replacing as yellow. It did the job but would not stay again.

I was not impressed with this motel. We missed out on free drop off to airport on Friday, as a big group came and booked van up. Was told first in first serve. We asked if we can book seats in van in advance but told no, it's first in first serve. Room was not good. Broken window, latch which couldn't close up and cold breeze came through window. No towel rails in bathroom, no toilet holder. Asked for an extra blanket was told they had a full house and she didn't think there were any extra blankets to give out. Asked for a wake up call , but that never happen. Cutlery draw consisted of one fork, 3 knives 2 dessert spoons 1 teaspoon. Overall not impressed with this motel, considering we have used this motel regularly and have been treated well. I'm sure we weren't the only ones disappointed with the first in first serve attitude. And first time we heard about this first in first serve. This is why we go to this motel because of the shuttle service and we can leave our car the for a limited time.We ordered a taxi and the service was very good and reasonable price. Been using this motel for about all our overseas trips and never been disappointed. Booked in to stay in Oct this year, hope we will be treated better.

DO NOT STAY HERE.- Room 153- Wifi drops and disconnects every 10 seconds, basically useless. Asked the reception to reboot - same issue.- Cracked window in bathroom (it is dangerous) you could feel the air through the crack and yes it’s sharp to the touch.- No air con just a dirty old fan & a budget portable heater.- Beds are so low as they have no legs so the bases are directly on the floor - not fun for us 6’ft tall people.- The shower base blocks up with water as soon as you turn the shower on. It fills up to 2cm. Had to shower quickly and turn it off before it overflowed out into the flooring of the bathroom. Terrible.- The shelving in the fridge is all damaged.- No shower gel was offered at all. We got 3 hand soaps though (wow)- Reception called our room 3 times at 3am in the morning for no reason.- Only one small bin in the kitchen for all the trash.- Oakwood did not disclose that there are works going on in the rooms on each side of us. Too late for a refund and so we were stuck with the noise.- They do not allow a second key for the room however there are 3 of us here doing different things - with one key. At least supply a second key and charge a hefty fee if it gets lost.- Worse stay ever considering the price we paid for a 3 night stay.

Upon arrival the Reception guy was not welcoming. Room cold, heating with small oil heater. Latches on windows and sliding door all broken. No toilet roll holder or anywhere to hang towels or anything in bathroom. Water pressure in shower ok. No face clothes. Kitchen stuff barely sufficient, but we werent worried as not cooking there. Wifi kept dropping out, so gave up. Beds so soft, or old you had roll together" even in single bed sleeping by self. No mirrors in bedrooms

Proximity to the Airport is the only saving grace for this place. Built without double glazing or noise reducing insulation, unavoidable noise from others coming and going impacts guests.As you drive in carefully avoiding the potholes you start to understand the business model the owners operate on. Limit expenses by not conducting repairs or preventative maintenance, employ as few cleaners as possible and charge well above the ask for a one or two star hotel.So it wasn't clean, fittings and fixtures didn't work (window locks/controls) or were simply missing (door buffer to shower), the shower wall was swollen from moisture penetration, carpet was sticky, shower drained so slow it was almost ankle deep by the time we finished a short shower.

Unfortunately we could not stand to stay here. Before booking I would hope everyone does their research first. Photos do not look like what you get.**BAD*** No wifi* Toilet couldn't flush correctly* Mould in bathrooms* Needs a good clean* Stained blankets* Damp/mould/old smell in room* Carparks were horrible to get a car parked in to* Railing unsafe* Toilet not connected to wall* Windows didn't shut at all* Some beds with no feet and are just placed on ground, we had a matress just laid out in our room :/**PERK*** New carpetYou could find a decent hotel for less money than here.I feel sad having to write this with times being that they are but people need to have a safe, comfortable visit for the amount of $$ they are spending.

I stayed here twice, about 6 weeks apart. My first time, the van arrived promptly at the airport to collect me. Both times, I was checked in quickly. The second time, I had a smooth ride to the airport at 5 in the morning.While location is not the greatest if you don't have a car (it is a 15 minute walk to the Mangere Town Centre), the #32 bus to and from Otahuhu and Sylvia Park stops outside.I confess I stayed here because it was the cheapest motel with shuttle I could find. I was concerned by the rage filled comments, but found this to be good value. Sure, it's a bit shabby, one of the rooms I stayed in had a taped over hole in the wall, but it was clean and comfortable. The bed was soft, the room had red plastic chairs but a marble topped table. It had a fridge and wee sink. The Internet worked fine.

Everything was very basic our room was clean however the bed was super super hard so unfortunately didn't sleep to great however the location was good and the price was fairly decent.