The Doctors Middlemore

I’ve been with this doctors for over 9 years now & I haven’t been to see them for a while because you have to wait 3-4 hours every time! And if you want to get a hold of them via phone good luck. You will wait almost an hour & they pick up say hello then hang up on you, the same thing will happen 3 days in a row anytime of the day that you call. I’ve drove from my house still on hold for somebody to pick up, Knocked on the door & told the receptionist to pick up the phone because they were chatting up a storm. She answered with attitude. I can see why all the old nurses left, they were great & so are most of the doctors but the management are doing something wrong. Sometimes you only have 2 doctors on shift with the waiting room full. People in their cars waiting or kids coughing in the waiting room. Appointments getting canceled or you arrive 10min early for your appointment & still wait another 30 mins to see your doctor. STAY AWAY FIND ANOTHER DOCTOR… Edit…3 months later since first review @9:10am today I put my name down with 1 walk in doctor on & 4-5 docs for appointments! @ around 10:30am 1 more walk doc was on the board! It’s now 2:57pm still waiting for a doctor to see me! That’s 6 hours of waiting! Management need to sort out this issue asap! I understand there is a lot of factors in the situation but something needs to be done! New nurses & receptionist are great this time!

Absolutely useless! Zero stars if that was an option. They don't answer phones, told my dad to do a bloodtest and didn't even send the form for it. Complete waste of time! Makes me question the integrity of their practice. I would NOT recommend coming to this place.

I have never been so frustrated!! Or one to complain and write a review but I am today ! Got here at 12pm was told 3 and a half hours waiting time for my partner to be seen by a doctor . Cool no problem. Me and kids waiting in car. STILL WAITING AND ITS 6:57PM !!! 1 STAR IS WAY TO MUCH FOR THIS PLACE !!! This is ridiculous!!!!

If I could give 0 stars I would. Walked in when doors open to take my daughter and came out at 1230pm..you're better off going to the hospital cause you will be waiting the same amount of time. I was told by the doctor to plan ahead when visiting the doctor to avoid waiting almost 5 hours at walk in - SURE ill just consult a psychic and find out when my daughter will be sick and book an appt...HONESTLY what a joke!!! Green Cross Health (the owners) are heavily focused on making money while our Maaori and Pacific whaanau continue to suffer - waiting weeks for an appt, waiting half the day as a walk-in and told you cant do repeats cause you have to book an appt with your GP, so why not reduce the price for walk-ins if you still have to book to see your GP. Hopefully the new Samoan General manager reads these comments and at least do something.

Absolutely useless. My son visited them for a sicksheet, and the doctors said oh I want to see him before giving anything. Even though he had booked an appointment already. He had to wait 5+ hours. Receptionist also being very ignorant. Changed from one gp to this one but only coming across more useless service. Management should step up and pull their centre together.

5 star for Nurse Anna (Filipino ethnicity)I wanted take a moment to express my sincere appreciation for the excellent care you have provided on my recent visit. Your attention to detail and willingness to listen to my concerns were truely impressive.Anna was very professional, kind and empathetic.However one of the receptionist was very rude when I approached her as the doctor forget to prescribe one of my medication, the receptionist rudely stated “wait at the door and ask doctor when he comes out “ patients sitting around were also shocked with the behaviour” . While I was waiting outside on crutches nurse Anna saw me and ask if I need any help, she put a message for doctor for me.Thank you Nurse Anna I wish and hope their can be more Anna at clinic who can make difference in to people life.

I get what you mean they never answer their phone. But in all honesty, it’s better to just send them an email. They’ll reply Within that same day or the next but its better to communicate that way rather than on the phone.

It’s really not normal to not be able to get through to your GP. Getting through has been harder than calling the IRD and my bank. I really like my GP so I haven’t moved. I’ve left messages and no reply. It’s so weird. I’m not even mad, just confused.

Absolutely useless, cancelled my booking without informing me. Managed to see a nurse who then told me I have to come back in 4 days when a doctor will be free. 0 stars if I could.