Zaibatsu

hair was really amazing, just booked another appointment, loved the treats and the extras! My Stylist was great.

Paris coloured and blow waved my hair this morning and did a fabulous job. I am so happy with the colour and have come away feeling confident and pampered. I felt that she took the time needed to understand what I wanted and pulled it off perfectly. She was also lovely to chat to.

I would warn anyone against Zaibatsu. At my last appointment my hair was chemically burned off from incorrect mixing of the hair-dye. Now, 6 months later it has grown back just enough to cover the bald patch. The owner, Kris was extremely rude and refused to acknowledge the error on their end and wouldn't even refund the appointment saying they 'don't know if it was their fault.' Multiple members of their team tried to tell me it was alopecia even after my GP confirmed twice that it was not, and I could see the hairs trying to grow back. Only after having to seek legal advice and writing a letter of demand was the cost of my appointment refunded. Awful experience. Wouldn't wish it on anyone. It'll take years to get my hair back to normal after the damage they've caused, and they didn't even show any remorse about it. In fact, still being unprofessional and denying it to this day... as shown in her review response.

Every time you go there, they provide you with different stylists which you can't see that person's name on their website. I was their customer for three years. Here is my last and terible experience:My appointment was at 12:15 pm (originally was 12:45, and they changed it a day before), and I was there exactly on time. Then she asked me to show my vaccine pass, and it took 10 min I logged in to my account and downloaded it again (for some reason, it was not on my desktop), and I showed them. Kaiya (stylist) took advantage of that and asked if she could change my appointment to the following Monday because she is 45 minutes behind her schedule, while when I booked my appointment two weeks before, I told her I want to dye my hair for my anniversary.They are telling me they turned me away because I was not prepared for the new Covid-19 traffic light system!! That's an excuse!Anyway here is two reasons you can judge:1-The appointment was from 12:15 pm to 2:30 pm for creative colour, cut and blow wave for very long hair!! Even if I could show my vaccine pass immediately after I arrived, it was impossible to do all these things together. Just for information, I consulted with two other salons, and they estimated my hair needs at least 3.15 -4 hours, not 2 hours! You don't want to have rush or stress when you are going to spend at least $300.2-How many times do you go for a haircut, and they start immediately? Normally you need to wait 10-15 min. So I don't believe their excuse.As an owner of a business, you need to be flexible, patient, responsible and understanding. They ruin my anniversary day anyway! Zibatsu could simply call me/send a message in advance to ask getting my vaccine pass ready. Especially that day was the first day of the new rule. However, the manager called me and tried to explain the situation, but unfortunately, I never went back there and don't recommend their service.

This is the best hair salon in dunedin. The space is clean, relaxing and gorgeous. The staff are so fantastic!! Friendly, welcoming and professional. I get offered something to eat and drink and my haircuts are, without fail, always what I ask for. I cannot say enough good things about it. It's brilliant!!

I am absolutely delighted with hair cut from stylist Jess de Beer today. After a year my hair was way down my back and difficult to look after and on impulse I called up to ask if anyone could fit me in, 15 minutes later I had a fab cup of coffee, cheese crackers and olives as a refreshment and the pleasure of a very relaxing head massage and an excellent hair cut. Jess was very professional as have all the other stylists who have cut my hair at Zaibatsu over the past 5 years. Very spacious salon with views overlooking St Clair Beach - a highly recommended experience thank you team Zaibatsu

Massive compliment to Jess D and the whole team at Zaibatsu. Ive been twice now and each time has been amazing. Jess D has done such a great job each time and all the other staff are super friendly. Im so glad i found Zaibatsu xKelsey A

Lovely staff, great cut and colour, pampered and cared for in a friendly and professional manner. Will definitely be back. Thank you to Kris and her team.

What a lovely friendly atmosphere. I was treated so well and I was delighted with how welcoming they made me feel.Bee is a wonderful stylist who communicated every step of the way. The head massage from Kris was absolutely fantastic... Kris you have a gift!I will be making aloy of visits to you in the future!Best hairdressers ever.... thank you for your superb care and result!Annie

I got my hair done by Paris at Zaibatsu. She spent her time understanding the hair colour and cut I wanted to achieve. Her work was outstanding- the end result matched exactly what I had shown her a photo of the look that I wanted to achieve. She was very pleasant to talk to, accomodating, and attentive to detail with her work. I was surprised when she told me that she is early in her career as a hair dresser and in her final year of training- she has the skills of an expert stylist this early in her career. Thank you for your hard work Paris, I'm really pleased with the result :-)