Ingham Hyundai

Popped in today to get a recall done, was booked in quicker than my local dealership, and completed quickly too, team are very friendly, helpful and welcoming, would highly recommend them to all, thank you.

All servicing, tyre rotation and car cleaning completed before requested time. Work anticipated that was found to be unrequired was explained; much appreciated.High standard of facilities during wait time always expected but nevertheless, also appreciated.

Not even deserve 1-star rating.I had quoted my Hyundai Veloster for tailgate button replacement and side mirror glass replacement by Ingham Hyundai service department. As per the quote I have ordered mirror through them and waited 3-4 weeks to get the parts from overseas. I got a call from them that the parts are arrived. Dropped the car to their service station and later got a call from them that the car is fixed. I went to pick the car and paid their bills. I went near to the car then found the mirror glass is not there anymore (my old mirror was broken inside- but able to use it before). I went back to them and informed. Then their service manager came to talk to me. Then he said we need to replace the whole mirror. So I asked then what's the purpose of the quote you provided. I actually bought a part (prepaid for the parts from overseas- lack of parts in the country) which is not needed for this repair and waited 3 weeks. Now I have 2 mirror in my hand-no use and can't drive my car without side mirror. The best part of this story was- The service manager said the diagnostic can be wrong and we can't guarantee that. So I asked then why you people didn't inform me at all when you called me to say the car is ready. He didn't answered that and not even apologised for their mistake. I just took my car and drive away with regrets for trusting Hyundai. Think twice before you making any decisions about Hyundai. Worst service I ever had and never recommend to anyone. Buy it if you are ok to face these issues. Not even deserve a 1-star rating.

Having never been to Inghams Hyundai before I was slightly apprehensive. However there was no need to be. I was kept up to date with what was happening from the appointment to the service to the result. This is one firm in my long customer facing history that I can say went above and beyond .These people are worth every star.

Awful service experience. Never got in touch when they said they would and when I finally got to pick up the car the battery was dead and was told I'd have to buy a new one even though I'd just paid for and passed a full service and WOF! Spend you money somewhere else.

Very impressed by the top customer service I received while purchasing a trade-in vehicle from Ingham Te rapa. Jayde even threw in a new set of tyres. Thanks guys!

Service team are very helpful, considering car is 2010 hyundai they were very quick to provide options inc towing car in to workshop and mechanic was working on it before we even left, they managed to have a loan car available. Car was repaired next day so we could carry on with our holiday... 10 out 10 top team...

My experience was awesome. The staff were so friendly. I even had a hit chocolate made for me. Great Communication when it came to work required. Thanks guys.

Easy to book service online. Warm welcome at reception when delivering my SUV for service. Good to know approximate cost of service at time of bringing vehicle in. As promised, received a phone call to say vehicle ready.My SUV was presented back to me clean and tidy. SUV is running well.

Disappointed that the service department did not inform us that payment would be required upon completion of the service prior to us booking the service. We were not prepared for this and when my wife went to pick up the vehicle she was informed that if payment was not made on the spot they would not release the car. This caused a great deal of unnecessary anguish at the time until a resolution was found.Perhaps a little more communication might avoid a repeat of this situation.