IAG New Zealand

Absolutely horrific to deal with, no duty of care at all and seem impervious to any form of communication. No care or communication or even urgency at all. Still waiting now going on 40 days for the car seats to be replaced.Children's car seat - amazing .

Have used NAC insurance for a while now and they're awesome. Had the pleasure of dealing with Bridget today. Outstanding customer service and communication

Nice offices

Friendly professional and helpful. Problem solved. Awesome to deal with

Efficient call, all my issues resolved first time. Friendly service

Fair charges on all policies. And pays out on all fair claims.

UNACCEPTABLE TIME TAKEN TO RESOLVE CLAIM AND UNSATISFACTORY RESOLUTION.EARLY DEC: Made a claim for damaged I phone that cost $1200 in 2016.14 JAN: After waiting for IAG courier box to arrive, Couriered phone to directed repairer.7 FEB: Wife emailed IAG after not hearing back regards repair status.10 FEB: Wife called IAG to follow up email Sent 7 Feb. Was advised by very apologetic Claims rep that REASON FOR DELAY WAS CLAIM CASE MANAGERS HEAVY WORK LOAD.10 FEB: Requested $200 excess be wavered as a goodwill gesture noting time taken to resolve claim and having to call and prompt IAG for a reply.Offered no claims bonus worth $300 over 2yrs non-negotiable. Obviously will not be able to claim for next 2yrs to receive the offered no claim bonus which really defeats the purpose of having insurance and paying annual premiums.THANKS IAG FOR TAKING 2MONTHS TO RESOLVE OUR CLAIM AND FOR LITERALLY OFFERING US NOTHING IN RETURN FOR YOUR POOR SERVICE.Also worth noting that phone was insured for what it cost $1200. Due to phone no longer being available we are now being offered a replacement phone currently worth $400 and pay $200 excess.