Michael Hill Vulcan Lane

Horrible customer service. Went in to get an emerald ring resized. After seven weeks of waiting with no response contacted customer service and inquired as to why it was taking so long? Was emailed the next day telling me it was ready for pickup. Went in only to find nothing had been done about it. Complete waste of time. Better off going to Walker and Hall where I've had jewelry serviced in less than a week.

I purchased a beautiful diamond ring for my fiance from here and the manager provided exceptional service to make sure we got my fiance's dream ring. She helped with the selection, size & delivery of it. Thanks for making it such a good experience.

Brought a ring here ($600).Within two weeks it broke so I took it back. The staff member remembered me and we sourced the same style that fitted. Unfortunately after a month that one broke too...Again they replaced the ring and I haven't had any issues since (a year ago now)

We got engaged two months ago but my fiancé never got his ring because of the liars and scammers at Michael Hill. Experts in ruining life events. Don’t waste your money here, you will never get your rings.

Got a few pieces of jewellery from this store and loving them - however the attitude of some staff lately is too annoying and I do not enjoy having a look in store anymore. I recently walked in to look at a jewellery set for my mother, the woman who showed me the set totally rushed me and even said “just buy it” with a forced smile. Told her I had to chat with my father as it is a joint present, and the woman instantly became grumpy and just packed everything back and left the counter. Needless to say, I walked out. Not really the greatest attitude when so much money and feelings are involved.

Rude manager and bad customer service. I was told to go to this branch from a different branch to get a replacement for a chain since the connecting piece broke. The shop assistant was being helpful with me and then the manager randomly stepped in and was extremely rude to me. She was accusing me for breaking the connecting piece on purpose although I explained that I had only worn it a few times. I was explaining the situation and then she finally said they didn't have the replacement piece and that they would let me know when they have stock of the piece. They never contacted me again and I never wanted to go back as the manager was rude to me and wasn't willing to help although the store was not even busy during the time. Definitely wouldn't recommend going to this branch.

TERRIBLE CUSTOMER SERVICE. My partner went at 5pm today to have my engagement ring cleaned (which is part of our warranty). Open hours listed is until 6pm. When he arrived, the door was locked, shutters still up but no sign that they're closed. He waited outside the store and tried calling them but no answer. Rude lady in the store was completely ignoring him as she was attending to another customer. Understandable that she's busy but she could have easily politely told him to wait or to come back another time. She was not even acknowledging him as if he didn't matter. She shooed him away from inside as if he's not a valued customer. He arrived there well before closing time. Wasted his time walking all the way there for nothing. Not the kind of service we'd expect from Michael Hill. Especially since my partner spent a significant amount on my ring. My partner was treated as if he's a random beggar outside the store. Hope you improve your service. Train your staff properly.

Bought this a week ago, just recieved it as I had it resized. The lovely lady named Jiyong cho from Queenstreet was so kind and helpful. She made my experience very pleasant and easy, I didnt feel obligated or coerced. She treated my son to some cookies which helped him sit patiently which was lovely.Very stunning and high grade diamond ring i love it. Thank you

Very knowledgeable employee however really gets on your nerve and tries to upsell you. Guess they’re really good at their job but feels uncomfortable how much they push their way through to you.

I have been a customer of Kaz for a long time and find her to be extremely knowledgeable and helpful. I appreciate her honesty and admire how well she takes care of customers. Always with a beautiful smile. Thank you Kaz for looking after me.