SoundHomes

Sound Homes were absolute lifesavers and did a stunning job.Our house in Auckland developed a leak in the heavy rain in July. We had several contractors come around to assess it, but none of them could give us a straight answer as to what the problem was. Some suggested a flashing issue, some suggested a cladding problem, others suggested it needed the roof re-doing. None of them really inspired any confidence that they knew what the problem was, and none could guarantee they would fix it.Then Regan came around from Sound Homes. He did a thorough inspection, which including cutting into some of the Gib to have a look inside and ascertain the extent of the issue. He then took his findings back to the team, and got back to us with a proposed solution as well as a guarantee that it would fix the leak. The quote was higher than some of the other contractors, but we were impressed with his level of knowledge, as well as his ability to explain what the issue was and the certainty that they could fix it. We were also happy that the quote included everything, and didn't rely on coordinating different contractors e.g. roofers, scaffolders etc.After accepting the job, scaffolding went up quickly, and they wasted no time getting to work. Gonzalo and his team of builders were courteous, efficient, skilled, and left the site in great condition - they were really good at cleaing up after themselves (something other tradies haven't been great at in the past). When they found additional issues, they explained what this meant, and sorted a revised quote to fix it all.Everyone from the team did a great job. The repairs to our cladding were done with care to detail, painting of the house done to a very high standard, and the repair of interior Gib after needing to cut into it was done swiftly with an amazing job done on matching the colour, it's impossible to see where the repair took place!The real test of their work came during the two Auckland floods. While lots of our neighbours experienced big leaks, our house stayed bone dry. Had we not got Sound Homes in, we would have been in loads of trouble. Thanks a million guys!

Yeah Soundhomes consulted with a family member of mine where the home was leaking through the walls. They charged us $600 when they cut through our walls and to plaster them back up. The quote was not detailed and just had the entire sum. They didn’t even look at the gutter that was causing the actual leak, discovered from when we consulted another company, and they said we needed to replace the entire gutter system for $45k? Our alternative consultant and roofer said there was nothing wrong with our gutter system, just the one corner. Reminder, sound homes did not even LOOK at our gutter system and just said we needed to replace it for $45k. All just about the money, not about the customer.