The Surrey Hotel

Rented a room here as a place to spend the day, get ready and store our belongings before a concert. We did not stay overnight. Room was large and well equipped. The room design was basic and some of the furniture was showing its age, but overall it was very clean, well presented and comfortable. The bar and restaurant had a great atmosphere and the pizza was fantastic. The buildings and grounds have a great character to them. All the staff we encountered were friendly and welcoming. The complex also features an indoor pool which we did not notice when we booked, so weren't prepared to use. Very pleased with our time here and for the price it was well worth it.

The rooms we showing signs of age and although basic, they were very clean and the linen crisp & fresh and towels fluffy. The only real concern was the state of the partially exposed deck & outside wooden steps which were slippery & well worn. The quality & quantity of portions for breakfast, dinner and Sunday roasts was outstanding compared to the local cafe eateries in Surrey Crescent itself. All in all it was good value & very friendly (and helpful) staff. If you want to have Sunday roast, you must book, otherwise you'll miss out, as we did on the 1st Sunday of our stay.

Loved this hotel! Has a pub for meals, the staff are easy to deal with and super friendly. Comfy and great prices too! The pool is a bonus if you have kiddies get them in there and burn some energy. The rooms are really nice too! I preferred to stay away from the main suite which I think ended up being better but make sure you get in early if you want a spot in that car park.

Good place to stay. The barman/chef/waiyer/ran the whole restaurant is a dime a dozen. He was amazing at his job and we have respect for the way he had everything under control (Guan I think). Chefs food is next level good. The karage chicken is a dish I had to eat every time we dined there. Just a lot of passion in his food and presentation, we will be back here for sure.

Room was good value but the real selling point is the Surrey pub across the road. The food was surprisingly great, Highly recommended the lamb shank. The Chef is obviously very experience and Juan (JP) customer service was honestly next level he did not stop and the main reason if we lived here this would be our frequent local pub. Thankyou.

Absolutely terrible. Stayed her for 1 night had come from Northland and heading south. Had been out of internet range the past few days so really needed to catch up on emails etc. No internet in our room. For $185 per night I would expect internet coverage. My daughter camped by bedroom door to get a weak 2-bar signal on her phone. I ended up in the restaurant to watch a movie on my laptop. Place was dirty. Room size was good but there was mould on the windowsills and stains on the carpet and ants on the floor by the beds. Felt unhygenic. The TV wasn't connected in our room, the staff came and fixed the cabling only to discover the remote didn't work propoerly and had to change the channels manually. No sky or netflix, just standard TV. Very disappointing! Please beware this is not as advertised. Run-down, no internet in room, and dirty. Would never stay here again.

3/4 plates were served, leaving one of our party left waiting for 35 minutes with zero communication.Not the end of the world, but they served other tables roasts offering us no explanation or alternate options.Minor problem, easy fix: prioritise communicate and serving tables together.Otherwise a great place for an affordable roast

Only used a conference room for a few hrs.Very tidy authentically presented English style establishment. The calamari lunch was very good.

Our room was not quite available on arrival but we sat by the pool and waited.The staff at reception were really friendly and welcoming, we had booked 2 rooms and they were a long way away from each other which was interesting.The hotel is quirky as it is various buildings connected to each other.The younger people in our group enjoyed the pool.The rooms were clean and comfortable and both rooms had air conditioning.We all slept well And enjoyed the complimentary coffee and tea in the room.There were loads of complimentary body washes etc in the rooms.The only issues were key cards not working initially and the beds in one of the rooms were very skinny, smaller than a normal single bed.

The room was okay but the cups were dirty, the wifi password wasn't given, the phone did not work and we were not given enough towels. The shower wasn't too clean and it's far from disability friendly. When we managed to get the wifi password, it was very patchy. The service and staff were lovely