Castaways Resort

Holly from reception has been fantastic in helping me sort out my taxi. Really good and welcoming disposition and very customer-focused approach.Jasmine from the spa has also been great! Fab facial and bath. Sad I couldn't get a massage since some masseuse were out due to COVID, on holiday (it was ANZAC week), or bereavement.Room is okay, could get better at cleanliness though. Quite dusty in some areas, lots of flies (I counted 5 at a point) but there was a fly spray available, linens also had some stains. Overall, it was a nice stay.

Location is superb and rooms are excellent. Beautiful sea views and clean rooms but service and food was well below average. We were part of a wedding group and one of my wife's nephew's ended up in hospital with food poisoning from some of the meat served at the wedding reception. I did not eat as my wife and other guests said some of the meat smelt off. There were three very young teenagers serving at the bar which ran out of beer after 1 1/2 hours and someone had to drive into town to pick up more beer which ended up being warm. The person behind the bar who was adding up the totals for beer and spirit purchases in there head constantly overcharged. I would not recommend the food served here or the service provided from very young and I suspect inexperienced staff. The continental breakfast was also below average as we had to ask twice for more bread for toast and dessert spoons. Preserved fruit was good but two of the glass containers were empty. Unfortunately service and food do not match the location and accommodation. The best rooms are the villas at the top as they are more modern and have the best views but also the most expensive.

We recently had our wedding at Castaways Resort on 18th February. We just wanted to give feedback about Sophie our Wedding Coordinator.Sophie was extremely efficient when dealing with our requests, queries and emails. She met up with us a couple of times to discuss finer details, such as for our accommodation booking and she was more than happy to have a video call when we couldn't meet up with her in person.Sophie was very professional in dealing with us and we never felt that we were bothering her with the emails we sent asking specific questions. She took the time to give us a tour of the venue when first choosing Castaways and her approach led us to believe we were in capable hands with Castaways.She was an excellent communicator with the rest of team ensuring the coordinator on the day (Mei) and accommodation staff knew our requests, we ended up having around 30 people staying over the course of 1 or 2 nights and nearly 50 guests attending our wedding.We were really impressed with how patient, organised and committed Sophie has been throughout the whole 9 months that we spent planning our wedding.Thank you Sophie for making our wedding day so perfect! We had lovely compliments from our guests as well.

Been before and loved it, couldnt say the same this time. entering the room we were hit with a horrific smell we later worked out was coming from the dead bird trapped behind the pantry, called twice to reception and after 2hours wait and a drive down to them a fabulous maintenance man came and removed it. But thats not all that was wrong with this place, everything was sticky, windows were dirty and the main bathroom stunck so bad we had to change rooms. Will never be going again not worth the money you pay oh and for you coffee lovers take your own coffee maker because they dont have one in the room anymore

Customer service at its worst! I booked when the hotel experienced a power outage and I had to leave, but there was no follow-up and it was difficult to reach someone to explain the procedure. They are only interested in charging you money but are unwilling to offer the service or even follow up.I can see why there are conflicting opinions about this place; the location might be fantastic, but the customer service isn't.

My husband Anish Antony booked the 2 bedroom villa to surprise me and to celebrate my birthday on June 2nd night. We had a great day in here but a few things which would have been better - the fact that we selected the most expensive stay here, the buggy wasn’t working and we kind of felt that we were punished for choosing the best stay because all other cheaper stay option has its own car park! We had to walk from the villa to car park with our baby (too cold and too windy at night) a few times to get things from the car and to go to the restaurant! My husband also requested for a cake or a flower to surprise me on the day for additional cost, however the receptionist told him they don’t do anything like that but will only provide a cheese platter - he was upset telling this to me!Also, the fact that we were expecting five star stay, there weren’t any toiletries (no brush no paste) and no bathrobe and slippers!We also booked spa and stone-bath, both were great - however, we expected a bit more for stone-bath as we expected a beautiful view and a drink was included but we were shocked to see that the drinks were just water!

Beautiful location and surroundings. Just an hour south of Auckland, the location is remote but breathtakingly beautiful. You have the beach a 5 minute walk away and the facilities are good. Buildings are warm and have a heat pump/cooler. Our unit had washing services and a little kitchen, including a hot plate, microwave and fridge. Bedrooms each have their own bathroom. Very remote with minimal other eating facilities. Phone signal is very poor to none. Internet is there, but today has been dropping in and out

Attended a wedding here and was quite disappointed by the service despite the lovely views. Staff were rude and evidently not prepared - made no effort to be quiet during speeches (in fact loudly having conversations during them), the mic wasn’t functioning so the audience couldn’t hear the vows and set up was not done correctly. We also received conflicting advice on check in and breakfast buffet registration. Overall we were disappointed the venue failed in some of the most basic aspects of serving as a wedding venue. A lot of room for improvement and we would not recommend this venue to others.

Castaways was the perfect venue for our wedding. Breathtaking views, on-site accommodation, fantastic staff and amazing food. We couldn't have asked for anything more. Thanks to Sophie and the Castaways team for making our day so special :)