Cluster Fitness NZ - Workout & Fitness Equipment for your Gym

Terrible experience, weights rack came with parts that wouldn’t line up so couldn’t be assembled (I was asked to get metal worker to straighten), had to wait 5 months for order to be fully delivered. Customer service was terrible, had to chase all the time.Products are good (apart from quality of rack) but overall the experience dealing with Cluster was horrible.

Our most recent purchase was the wall mounted chin-up bar, the bar itself is a great size, we love it. however the concrete anchors supplied weren't the best and pulled out of the concrete. We changed out the anchors to some higher quality anchors that open into the concrete better and now it feels very stable.

so I've ordered online 2.5 kg increment weights from them 2weeks ago and have had no shipping updates from them which I have emailed them twice which they state they will reply within 48hrs but have had no contact and can't seem to find a phone number to contact them how strange. they take my money and leave me waiting like a fool. bad service about to cancel my order...

There was a long delay due to lockdowns globally, but the staff were always friendly and kept me in the loop.The quality of the Gym equipment was even better than I had anticipated. I was surprised at how stable the half power rack was as I was able to perform gymnastic movements without it swinging around! I am already eyeing up even more gear to purchase from Cluster!

Great quality universal rack 2.0 - I believe it is exactly the same as the rogue 2.0 rack and it shows. 11 Gauge construction. I have about 700kg on and it’s bulletproof. The flat racks are far more versatile than standard Dumbell ones.

I purchased a pair of 32.5kg dumbells from Cluster. Excellent dumbells and great value, service and communication. I'll be using these guys again. Very happy thank you.

Ordered a stack of gear from here because the value proposition was good. Was a little unsure about what to expect from the Multi-functional squat rack. What I got exceeded my expectations. Solid, sturdy and everything else I've had from there is exceptionally high quality. Had a bit of a hiccough when they sent the wrong seat for my bench (which didn't fit) and the J Cups weren't in the box, but I flicked an email through as soon as I realised and the business apologised, sent me the J Cups & Bench seat and it literally arrived within 48 hours - impressive considering Hamilton was in lockdown at the time. Will definitely be back and would highly recommend when looking to deck out your home gym with functional fitness gear

I recently bought a cluster massage gun from cluster fitness. I wanted to buy a massage gun that was backed by a fitness company, because I knew it would be good. And it is. Thank you cluster for a really great product. This gun is smaller than the BIG ones on the market, but packs a really good punch, aiding in my pain relief from recent surgery. I recommend the help and assurance of cluster fitness to anyone wanting to purchase good products. Thank you.

Ordered an air bike from here. Estimated time on website was 8-16weeks. Arrived promptly at 8 weeks. Friendly staff were happy to provide timely updates whenever requested and answered all my questions and queries, even late at night. Pick up was simple the day after it arrived and the bike is excellent quality.

I was asked for honest review so here it is. In December we ordered a rig and we were quoted 8-10 weeks waiting time. 12 weeks later without any communication at all I emailed the customer service asking about my order and was told it was another 3-4 weeks. Fast forward to middle of May and again without any communication I reached our again.. I was told they were going to chase it down ( that is 5 months after I put my order through ).. its the end of May and I am still waiting for this imaginary rig to show up and starting believe that it probably won't happen at all.. definitely wouldn't recommend this company to anyone who actually wants to receive their goods. And customer service is one of the worst I have ever come across..