Continental Cars BMW Auckland

Amazing customer service from the servicing department especially from Jacob. Was greeted with a no judgement/positive attitude and also patient enough to explain everything in detail. Although parts and labor was a bit pricy, I am happy about how everything is handled. My parents had previously bought cars from Jerry Clayton and now CCBMW and they weren't wrong about the positive experience. Keep it up

Just want to share a massive shout out to Jacob Myers at bmw, super professional and was such a pleasant experience.

They are great at selling. But service is absolute useless once the sale is done. No one picks up the phone, online chat appears to be off shore and is demonstrably useless

Bought BMWX7 last year,cost 16.3W. Now the front windshield is broken, the inside of the two rear tires are broken (the on-board computer shows nothing abnormal) and the tires exploded at high speed. Contacting 4S BMW, service BMW, complaint BMW.blaming each other for no service and no repair. They just told us we had to take out insurance and get it covered. This is the BMW we know. This car is on sale at 14.3W. Please leave a message，if anyone want buy it

Sound stopped working from my M5, I took my car here with the intention of claiming mechanical insurance. They have been diagnosed that the amplifier is blown and need a replacement. Insurance company (Autosure) had sent the amplifier to the auto sparky in an attempt to repair it.I was waiting for about a week and heard nothing from them. I decided to give them a call to get an update, after numerous attempts I was able to talking to the service supervisor, he said the amplifier is repaired, however they can not put it back to my car because the auto sparky has not sent them an invoice yet.I waited another week and gave them a call again, same story, I told him I would visit this auto sparky myself and ask for an invoice. He insisted that not to because I would upset him by doing so.After a few days, I decided to visit this auto sparky and explained my situation. He exactly knew what I was talking about, he said that he told to this service supervisor that in order to issue an invoice, the amplifier need to be installed to ensure that amplifier is in working order.Basically, all they needed to do was put the amplifier back, and they have not bothered to do so for 2 weeks. and who knows how long I would have waited if I did not pay a visit to the auto sparky.When I got my car back, this service supervisor gave me lame excuses that it was his colleague who talked to the auto sparky. and he/she did not pass this information to him.Do not bring your car to this dealership if you are intending on using mechanical insurance. You will highly likely end up like me.

Really impressed with the service, speed and turnaround by the Service Department here. Brett and Katie you absolutely rock. Love the Can Do attitude. 10/10 All round!.

OCT2020 - Awesome new premise, spacious clean and modern compared to the previous site on Lake Rd. I was there for the air bag recall on a e39, still the same great Team in Service, led by Graham, Abay, Chris and rest of team are very attentive and go beyond in helping customer. The drop off time starts 730am so handy for some. Great waiting area design and amenities including message chairs, free wifi, you can BYOD, plug in, work while you wait. The only tiny thing that can be improved upon is the entry signage into the service lobby. First time visitors may be unsure which door to use. Keep up the good work... Service team absolutely deserved 6 stars out of 5!!!OCT2019-Good fast services. They keep you posted of the progress. Friendly staff in the Service department. There are quite a few global recalls on various models and staff are working hard to complete as many as they can. This is appreciated by the customers.

Great team who are friendly and professional. Know their product and made the process so easy. Thanks again

The showroom was nice and clean but not enough customer service. We waited patiently and I can see that they were profiling the customers either we serious to buy or just wasting their time, either we have money or not? You have to think clearly that any customers that went there, not just fooling around as we're not trying to find cheap car.Too bad you're loosing customers one by one because of your own attitude and mistakes. You will lose more money if you keeping like this since this is the end of the 2022 year and we know a lot of car dealers going for sales. This normally will be the fault of incompetent manager which gives incompetent staff.

We have an 18-month old BMW. When you’re buying, they are all over you and nothing is too much trouble. Yesterday I rang the Service Dept with a question about the car and was told ‘They’re not answering their phones - leave your name and number and we’ll call you back’. Of course nobody rang back - as I expected. Very poor.