Michael Hill Albany

Old asian lady, Has no class or manner at all. Forced us to choose ring quickly so she can serve another customer. Keeping in mind that we went there first. (Looks like they just serve people on looks and was not treated equally)What a shame!!!

Took my ring in for sizing. Felt like I was just a pain being there and making work for them and the lady was very rude. She gave me no documentation after she took my very expensive diamond ring so if anything happened to it I have nothing to show it was given to them for re sizing. I’ll never go back to that store. I’ve also tried ringing to see when my ring will be ready for pick up and no one ever answers the phone.

Horrendously rude staff at this branch, and would not recommend it to anyone. I've been there multiple times due to it being the closest to where I live, but I refuse to go back there again. I had my diamond ring checked as part of the lifetime warranty, but was never given any documentation, so we didn't realise we needed it. I went back to request for it to be checked again, but they refused to do it as I didn't have the form. The staff were so judgemental and rude, so we left and went to Glenfield. The staff at Glenfield were wonderful and helped us with exactly what we needed.

A place where beautiful memories begin.A gift for that special person or one to spoil yourself.Staff are of high calibre and make your purchase worth remembering.

The old Asian lady should learn how to welcome the customers. I won't go back and I would not recommend this shop.

I went in for a repair of a necklace that I purchased from this store less than twelve months ago and the Asian lady that served me was very abrupt and didn’t explain that the amount she charged me was for a deposit towards a quote and not the cost of the repair. When I got the quote back it was half of the cost of the necklace just to replace a clasp which seemed excessive. When I went back and spoke to another salesperson they seemed surprised the quote was that high and apologised for the other salesperson not explaining properly. No offer of a refund for them not explaining their policy. Very poor customer service.

They will cancel the Christmas gift 1 day before Christmas even when their system shows the item in stock. No communication. Nothing! What a shi*ty experience!

Quality of Michael hill jewelery products have been going down hill consistently for a long time and it looks like consumers are holding them to account throught online reviews and mainstream media!

Bought earring(other stuff too)and earring fell down on shoulder, It was faulty one and went to get it fixed,They asked for $70 fees and told me we don’t provide any services anymoreBAD Experience @Albany mall shop

I recently had an incredibly disheartening experience at this Albany store. The encounter left me feeling frustrated and disappointed with the lack of professionalism and poor customer service I received. I am writing this review to share my ordeal and express my dissatisfaction with the store's management.Upon visiting the store to address a faulty clasp on a necklace, I was greeted by a lady who exhibited an incredibly rude and unwelcoming attitude. To make matters worse, she refused to smile or make any effort to create a pleasant shopping experience. It was evident that she was not interested in providing quality service to customers.The interaction took a turn for the worse when she took an unusually long time to examine the necklace. She then proceeded to take my phone from me, without any explanation, and started inspecting the receipt. As the necklace was a gift, the receipt had been sent to me electronically. The employee held onto my phone for an extended period until I had to ask for it back. This behavior was highly unprofessional and left me feeling uncomfortable and violated.Eventually, after my insistence, she reluctantly agreed to provide a replacement necklace. However, to my dismay, the new necklace she handed me had noticeable scratches on it. I immediately requested her to look for another one without imperfections, but she showed no interest and declared that there were no more available. Feeling trapped and without any other option, I reluctantly accepted the scratched necklace.Seeking a resolution for this issue, I called the store to speak with the manager. While he seemed apologetic, his response lacked the seriousness and urgency that I expected. It appeared as though he considered such behavior from his staff as normal, which was disheartening. Given the circumstances, I firmly believe that the manager should have gone out of his way to rectify the situation promptly and provide a suitable replacement.As a customer, I find this level of service and product quality completely unacceptable. When a customer encounters a problem, it is the responsibility of the store to address the issue with care and ensure that the customer leaves satisfied. Unfortunately, my experience at Michael Hill Albany fell far short of these expectations.I hope that my review serves as a constructive criticism for the management of the store. It is crucial for them to take customer feedback seriously, reevaluate their customer service practices, and strive for continuous improvement. Until such changes are made, I cannot recommend this store to others, as my experience was marred by rude behavior, indifference, and subpar product quality.I sincerely hope that my feedback leads to positive changes in their customer service approach and that future customers receive the exceptional service and products they deserve.