Early Settler - Hamilton

Awesome staff, awesome shop. Loved the vibe. I be back!

SHOCKING SERVICE - VERY UNPROFESSIONALWe have bought bedroom furniture in December last year from Early Settler Hamilton store and they promised the delivery in April 2022. Due to shipping delays, they said that the delivery will be in mid July. I called in early July to re-confirm the status then they said the container has arrived and its going to take 10 days to get the furniture to Hamilton. Then they contacted with an update that its going to come in the second week of August. We understand there were shipping delays but we can’t accept this reason in our case because ES had 8 months to arrange the delivery. We have also bought furniture from Freedom, Nood and Farmers for our new home and everything was delivered as promised.Two weeks ago we heard the bed will be available after 6 weeks and were offered the floor model with $150 ES voucher (which we still haven’t received as yet) even though we know the floor models sell for at least 40-50% off retail prices, we had no choice but to accept the offer as we were sleeping on the floor from months. We were assured by the manager that the bed is in as new condition so we accepted the offer and picked it up last week.On assembling we noticed it has various marks/dents and missing supporting leg and screws. Our patience has given up now, we don’t want to keep this damaged and incomplete bed. Please contact us to arrange the pick up immediately and send us the replacement new bed ASAP.

Excellent range of homewares.

For me personally, I liked it better many years ago to what's available now. Definitely some pieces I liked but seems a lot less rustic/farmhouse style and less accessories on display.

We bought three expensive vanities ($8000) from here. The granite on two of them showed dark grey staining in a couple of locations a month after we started using it. Water damage I was told. Anyway after a couple of emails with ES, they said that they wanted happy customers and what would I like them to do to remedy the situation. So still working through that but happy that they are ready to back up their product .Well the national sales manager has been in contact and we have found a way forward. A bench top specialist is coming out to see what can be done. This is good service from ES.Update. Early Settler sent out a guy who did a great job fixing our problem. Amazing result actually.

Purchased and paid in full for a unit at Early Settler in October 2021, told we would receive it in December. It is now April 2022. All we have received is email after email pushing the goal post further back with no explanation whatsoever. Latest is now June. And yet they are still selling the unit on their website, now only cheaper. Avoid!

We visited Earlier Settler on Sunday 25th July at 3.50pm3 staff members were in store. When we first walked in 2 were standing behind the counter and 1 was helping a customer for a short time. Not one of them said hello or even approached us while we were in store. We decided to leave the store and take our business elsewhere. Very disappointing service.

Avoid buying Slouch sofa! We purchased this in late 2018 spent over $4k, 3 years later the interior is deteriorting. Contacted the shop and was advised to get this repaired yourself as it is not under the waranty. Understandable it is not under waranty after 3 years or so but we are disappointed with the quality of such an expensive set of sofa.

Lovely staff, very helpful. Great customer service