Horizon Radiology - Henderson

Very hard to make an appointment. They don’t “open their dairy” to allow bookings in advance so I had to call several times and was told to call back closer to the date. The receptionist was rude and said not even she could advise when bookings were available. Disappointing to have such unfriendly service. There are significant wait times on the phone to make a booking and despite multiple form requests for a booking I still have not received an email response or call back. The service and booking process does the business a disservice.

We had our scan at 9 weeks 4 days and the pictures were very clear.Staff was efficient and friendly.First scan ever! This was beautiful :-)Looks can be deceiving, did not look the greatest externally but inside it's hygienic and tidy.Thank You

Lovely, fast, efficient, and explained everything.Great experience. If I’m unfortunate enough I’m happy to come back

Was meant to write a review a while ago but had forgotten.We had our 12 week scan here and the staff were great.The place I was meant to go to had cancelled and I was a little upset as I had been waiting for this day for weeks!Horizon had a great Online person to help book me in for that day.The Sonographer, I think she was a student? She was amazing. Told me everything I needed to know and just made me feel so comfortable.Would definitely recommend!Photos and Videos on USB were amazing.

This place was very easy to find and they have free parking, the receptionist was good, very friendly. I arrived on time and was seen straight away. I did get a trainee who was amazing. Didn't quite get her name but started with J. She explained everything very well, makes you feel very relaxed and comfortable. I was very pleased with her. In the end she did get her supervisor who was great too. All in all my experience today at this place was very good.

The radiology do not allow you to take any photos or videos of your scan and you have to pay extra for photos. The staff is mostly news.

I wish I could give zero stars to this place. I went there for my growth scan because my regular radiology (Eastmed) would not give me an appointment in level 3 lockdown (unless I had a referral) .I was scanned by a student first who didn't seem to know what she was looking at on the screen. She made me turn on my side and back twice and still couldn't figure out how to measure baby's stomach.After a while she told me to stand up and move around to wake the baby up"

Such a bad experience. Booked through a generic number explained the origin and date of my referral and forwarded my notes. The appointment was canceled on the day of the appointment. the lady who booked me in did not put her name on the notes but should have explained the referral was no good they said.Spent time running around getting a new referral, rebooked for a week later at Henderson., sent a new referral drove from Northshore to Henderson for an appointment only to be told they couldn’t do my type of injection even though I had previously forwarded all notes for the injection“Oh, the girls don’t read the notes” I was told”Wasted 10 hours running around, constantly on phone and attending appointments.Inconsiderate and Total lack of communication at this company

I came this morning with my wife. Receptionist was polite and helpful. We were early and were able to be seen early. The radiologist was Chrisna and she asked us if her being a trainee was ok. Yes. Very efficient and thoughtful with my wife and me. Very happy, thank you. Happy New Year.