OneHealth Accident & Medical Care

This is my regular drs, Dr Sanjay is great to get if you can get him. Came to the urgent care as no appointments available until next week. Told receptionist I had shortness of breath and felt weak, which are urgent listed symptoms and was told I would still have to wait 45 minutes (even though all I wanted was a nurse to check my heart) VERY disappointed today and definitely considering changing providers. NO ONE should have to wait if they are having these troubles and have heart concerns

I’ve been going here a few years now and the service and communication is always really good. On my last visit the nurse Danielle was ultra friendly and gave me the most pain free and stress free shot I’ve ever had (and I’m terrified of needles!). Also love how everything is in one building, GPs, pharmacy, blood work, etc., makes it really convenient.

There's nothing wrong with the standard of medical care, but the pricing is extortionate.Six months ago I went in for a regular injection prescribed by my GP, which is administered by the nurse. It was straightforward, took 15 minutes and cost $35. Three months later the same injection needed to be referred to the OneHealth doctor, took 45 minutes and cost $130. I go in last week for the exact same injection, and once again the OneHealth doctor needed to be involved but this time the bill was $180 - so that's nearly a 40% increase in only three months.And there was no need for the OneHealth doctor to see me at all - he didn't ask a single clinical question, didn't want to look at the medical records I had with me, made no effort to make sure the medication was correct or anything similar. It seems his only role was to pump up the bill.So there's nothing wrong with the standard of care, but be prepared to have your wallet vacuumed empty.

If it wasn't a sign that these snooty, look down their noses at you lot didn't really care or respect your business by being shuffled from GP to GP, today I arrived 2 mins late for my appointment. I was told I would have to re-book another appointment as the Dr (goodness only knows who I was actually going to see this time) would not be able to take my consultation. Ironic that in the 10+ years I have been going to OneHealth, not once have I actually ever been seen on time... instead I'm the one made to wait... on average 20-30 mins. I won't be going back again.

Had a very pleasant time there! I came for a medical checkup for my sickness on a Sunday and I didn't spend more than an hour there. Dr Sanjay was very nice and made me feel comfortable during the checkup. Definitely would come here again :D

Do not go to this medical center my partner and i got completely ripped off she's not a regular patient she went in to see the doctor the they charged her $120 for a 10 minute visit and refused to deal with the seconds issue she had because it was not urgent apparently and told her to go see her gp as they were only urgent care facility??!! In what world is that acceptable? After over charging her the charge was meant to be $80 not $120I've never felt ripped off by a medical centre before.First and last time for us.

Well, I’ve been with One Health for over 10 years now and seeing this kind of service by the receptionists is awful. I’m not sure what’s happening but there has been 3 occurrences, back to back to back, where I have been misguided/mistreated and also spoken to with judgement and disregard. If someone is representing a renowned hospital and it’s patients, they should hold a set of values and compassion in the way they speak/treat their patients. Some of the receptionists are extremely rude and inconsiderate. It makes me want to change my GP practice as when I leave I want to be leaving with a smile and great service not some back handed comments and rude behaviour. These receptionists should guide me in the right direction not give me false prescriptions and refuse to tell me when the Pharmacy is opening, even when the pharmacy had advised the reception of their opening hours. I hope One Health implements change to their reception staff, as I’m sure I am not the only one who has dealt with this behaviour.

Doctors can not keep appointment times and make it your problem if they have to cancel on you

Stopped by for a blood test. They have a lot of different medical tests here. It is fairly well signposted and so it was easy to get to the right place. There were a few parking spaces out front but I walked there.