New Zealand Movers Auckland

Very poor service and they don't take responsibility of their work, do not use this company, there are many other like NZ Van lines and others to give better, upfront and cost effective services. They have arrogant staff and non-responsive, we were told to read fine prints once paid them, very disappointed. They outsource work to other company hence have no control at all.

We recently moved from Auckland to Cromwell and contacted a couple of removal companies and decided on NZ movers. Working with Ravisha was a joy, communication was excellent and quick, keeping us informed of the process all the way. I have to mention the team who packed our house in Auckland were awesome, polite, professional and the team who unpacked the items in Cromwell again awesome very efficient, polite and friendly. I would highly recommend NZ Movers and would definitely use again.

Moved from Auckland to Christchurch with NZ Movers. Had a list of items damaged or lost including furniture which was gouged, scratched and/or left with blue paint on it. Some items such as a floor lamp, hose reel and pedestal fan were not packaged and arrived in pieces. A painting, suitcase, box and part of my desk were simply missing. Insurance did not cover the damage adequately (only replacement for the missing items, and a minor $ contribution toward damaged items), so I’m left well out of pocket despite paying for insurance. Inquiries to the Christchurch branch were answered promptly, but the Auckland branch did not respond including when I sent an email saying that things had gone badly, and a request to check their warehouse for the missing items went unanswered. I deeply regret choosing NZ Movers and would not recommend them based on my experience. Photo sums up my move experience - mangled.

The guys who packed up our stuff were so lovely. By the time they had finished they felt like family. The truck driver and the crew who packed the truck were meticulous and everything arrived at our new address in excellent condition. The crew who unpacked the truck were very pleasant, professional and obliging. All round, it has been a very satisfactory experience. This is the fourth time we have used NZ Movers and they have not let us down.

Rav was very fast with the quote and the team handled our belongings securely; nicely package. She is very prompt with inquiries and update with shipping. Highly recommend Rav and NZ Movers Auckland.

Our contact in Auckland (Ravisha) who quoted and set up the my mothers move for us was outstanding, she was very professional. Her patience and understanding, when our situation changed and we needed to reschedule, was commendable. It's just a pity the delivery at Christchurch let you down. While nothing was damaged the off loading was not that professional especially when compared with one of your competitors who moved our furniture down from Auckland several months earlier.

Today I received my shipment from Dubai; it reached before the expected time. The back office staff were professional and very supportive. The Operations team (Delivery Team) were friendly, professional, and on time. Shipment boxes were reached without any damages.

(Since writing the review below, we have been in correspondence with New Zealand Movers. They are looking into our complaints and have agreed to absorb the cost of the latest bill from Schumacher, for which we are very grateful. The New Zealand Movers representative has been polite and attentive in our correspondences.)I would not recommend this company to my worst enemy. The shipping date was delayed (the excuse was Covid delays). We received our container 4 months after they promised it would be here. Along the way they charged us an extra $7,985 (NZ). (Again, the excuse was Covid.) When our container finally arrived we received an additional bill for $665 (U.S.) from their U.S. affiliate, Schumaker Transport. Eight months after the container was delivered we received yet another bill from Schumaker for $420 (U.S.). We can understand the problems caused by the Covid restrictions, but the additional costs from both NZ Movers and Schumaker were unexpected and excessive. When we questioned NZ Movers, they pretty much blew us off. They had us over a barrel, if we wanted our belongings, so had to pay the additional nearly $8,000. Then when Schumaker added costs two months after we had received our goods, and we questioned them, they threatened to turn us over to a collection agency!When we were finally informed in March that our container was ready to be shipped, NZ Movers told us there was additional paperwork to be completed. When we were getting quotes, we were told by the NZ Mover agent that they would take care of all the paperwork, and we thought they had everything in order before we even left NZ. So in March we had to make an overseas call to NZ Movers. We were told to fill out the attached document. We could not understand what was being asked for and, again made an overseas phone call to NZ Movers. Again, we were told to fill out the attached document. When we said we did not understand what they were asking we were told a bunch of jibberish that made it obvious that the NZ Mover agent didn't know what was being asked either. We demanded help from someone who knew what they were talking about and were told that someone else from the company would contact us. Finally, after a third overseas phone call we were able to talk with someone who was able to help us fill out the document! What a hassle!!!!As we are unpacking our items, we are finding a number of items have been broken our damaged. Our possessions were NOT packed well at all! There was lots of empty space in the boxes, simply filled with packing material. It seems that the packers decided that it was easier to rely on extra packing material, rather than take the time to pack things snuggly and appropriately.We are beyond disappointment with New Zealand Movers and their affiliate Schumaker. We are outraged with the delays, unfulfilled promises, additional costs and lack of professionalism. We had a quote for a price, and no matter what the fine print may say, we consider it extremely unethical and unprofessional to continue to add fees after the fact - some exorbitant. We paid all the money up front in good faith, that the only additional fees we might incur would be any that U.S. customs asked for.A contract with them means absolutely nothing! We will never use either company again and do all we can to prevent anyone we know from using them either.

I think NZ Movers did their very best for us at a very difficult time. Rav was very professional and responsive and helped with all the paperwork required for our Australian move. The packers, especially Clive, did a great job and we were very impressed with the care they took over every article. The goods arrived yesterday and again we found Wes and his helper very helpful and cheerfully made sure our goods went where we wanted in some pretty difficult places. We would certainly recommend NZ Movers to anyone moving overseas. Thank You Ian and Galina Cameron.