Mill Road Veterinary Clinic

Fantastic service. Receptionist was incredibly polite and was able to squeeze my dog in even though we aren’t with the service. Nurse/vet we’re very helpful and and really took care of my dog. Also extremely accommodating with making a follow up appointment that suited our messy work hours.I would recommend highly.

We have used Mill road vets for the past 3 years and they have always been excellent with the care of our dog and cat. We recently came home to a limping dog and they were able to squeeze us in very quickly to get it checked out. Great care and kindness are always demonstrated and they are onto it with follow-up calls. Highly recommended.

The whole team is friendly and supportive, especially in difficult times. The new facility is amazing, very clean, spacious and well organised. And of course Dr. Kevin Turner, my Hero. Such a humane and knowledgeable vet.

Very rude staff both vet and reception. Terrible or no system at all for seeing emergencies regardless of booking in over the phone. Treated my daughter appallingly while she was making the call after x-rays to have her 10 year old cat put down. Had to wait in 30 deg heat in the car with AC running for an hour to keep our dying cat who was struggling to breathe slightly more comfortable. We had booked ahead but it made no difference a truely heartless and soulless business alround.Do not take you pets here if you want them cared for.

I am not happy with the service i received at Mill Road Vet, Whangarei on 26.12.21The loss of my cat mattered to me much more than expressing me extreme frustration at this Vet clinic sooner.YOUR vision statement:“Mill Road is an owner-operated practice with a team of compassionate and dedicated staff. Our vision statement is to be Northland’s centre of excellence providing the highest quality veterinary care.The 24 hour service you apparently provide sounds awesome and very promising, but the service we received was most definitely not.It was about to be a 30 degree day and it was getting on close to mid day and i’m sitting with my cat in my lap who can barely breathe and is panting away…Not knowing the wait of the vet was much longer than your team made it seem. It would have taken 5 minutes to come out and tell us it’s gonna be awhile or even offer us a cooler space to put our cat in her last hours.So my mother for the second time attempted the door (after numerous phone calls explaining the situation) where we not only saw another family get their cat seen to before ours but also now sat in the burning sun with my dying cat for a further 30-40 minutes after being told we would be next. It was torture and most definitely not “Highest quality veterinary care”I don’t know if it was lack of staff or just complete incompetent management but it really wasn’t good enough, whatever the issue is. These are peoples best friends, family members and most adored pets and the lack of service you provided to me that day was so insensitive, stressful and very traumatic. I spent a lot of money that day for service that was disgraceful but i was far too upset for any more dramas that day. There was absolutely no compassion or care shown to me at the time of payment, your staff could show they some what care and sympathise, not just want my money. You have a duty of care and it seems you were unable to do that effectively.If you are thinking of taking your pet and it needs urgent care, do not depend on this place.

I went to se vet Elaine with our 4 year old bunny who had a bursted tooth abscess. She was just so helpful, knowledgeable and empathetic. She phoned me two days later after 5 pm on a Friday afternoon to hear how bunny is and gave me more pointers on what to look out for. What an amazing vet!

The vet we had seen yesterday, was probably the best vet I've had in 30 plus years. The compassion and level of care, second to none. The whole process from the initial phone call, counter staff. Thank you for everything in our time of need. It was our babies time. Highly recommend.

On Christmas day 2022 our 12 year old german shepherd collapsed and was unable to walk due to arthritis which was unable to be treated apart from pain killers (not a lot of help to her though) because of another condition she was born with. The vet Karis, was on call and im so sorry we had to do this to her on Christmas day as we were hoping we would have time to assess mitzy after New Year but it wasnt possible to let her stay in this condition. Karis was so gentle and aware of our feelings as she administered the medication where Mitzy was confortable in the back of our vehicle then after when there was no more pain, her and my husband moved her into the clinic. We are so thankful to the Mill Road Vets service for its care over the years of Mitzy and particularly for the special care Christmas day. So thank you Karis and Mill Road Vets but we will be back with our other dog Nemo and his normal treatments.