Pukekohe Toyota

Polite and friendly, disappointed that management decision not to do wash and vacuum siting covid. Major negative- someone changed my seat setting, small to some major to others ( me) takes ages to reset and feel comfortable

The service department was very fast programming a new key fob to replace one that was flooded. They were extremely helpful and delivered my car to the front door. I will be happy to deal with them at any time.

On Tuesday 27th we came in and picked up a lend car and left my little Vitz to have a noise looked at, and the service. I said that I wanted to get the noise done first THEN the service. I arrived the following afternoon to pick it up, only to find that the whole reason for bringing the car in was not dealt with. I left my husband's phone number so he could discuss if things should go ahead and be fixed ....I am very disappointed that time was spent cleaning the inside of my car and painting the wheels etc instead of spending that time fixing the car. I feel that I have not had the work done that I requested and the noise has actually WORSENED! Sorry I must mention here that the windscreen wipers were changed as requested. To make matters worse - it takes 50 - 60 minutes to get into town. I now have to bring it back in on Thursday and wait around for it to be done.My query is, do the team not listen to the problems that we say we have? I specifically said fix the noise first. I didn't ask for the service but said yes to it. That's an extra $390.00.I am very happy with the manner etc that I received from the office staff. However, one of them all but argued with me when I mentioned that the dashboard light had gone out - he said it was normal. Even after driving it for a short time, I knew that it was not normal. I went home and fiddled with the button and the lights came back on. He was not rude, just insistent.I must mention that I have only put this on the review because the email address given on my bill would not be accepted.I look forward to hearing from you.

Used to be the best place and service. Sales guys are great, especially Paul. New service team???? Not sure what's happening there. My truck had the recall notice on the brakes a month or so ago. Took it in, when I picked it up, nothing... no indication whether they were impacted or not. Just see ya, Bye!. Went for the service today, was told that the front brakes are down to 1%..... why was that not pointed out when the brakes were pulled apart?.. arrived to pick it up, they said they tried calling? Only 1 call received, advising it was ready, so arrived to be told about the 1% left on my brakes and to bring it back urgently..... Not happy guys. We've purchased a few trucks from you, always been to you for our services....moving to papakura for this now

Really impressed with Heidi the receptionist who is friendly, polite, efficient and DOESN'T say, sweet

The team here are always approachable, helpful, and assisted with a warranty issue that made the experience seamless. We always recieve positive customer service here.

Good service from service department, thanks for your help with our yaris trans fault

I recently bought a Corolla Hybrid from this place and found their staff to be amiable and prompt in addressing my inquiries. If you're in the Pukekohe area, I recommend reaching out to their sales team for a brief discussion about your car requirements.

Had my car in for a 2nd service, full day with courtesy car. Staff very helpful.Service again, staff were very helpful.