Copenhagen Cones

This is by far the best ice cream I've had in New Zealand. Definitely a must try when you're in Tauranga!

Came from a restaurant where the dessert menu was boring and expensive. Got this delight after a 5 minute wait. Kahlua kiss! Three flavours of ice cream (rec maple walnut!), Cream, nuts and Kahlua. Soooo good. Eaten on the beach at sunset. All for $11.50

Hi there, I'm not too sure who I should be talking to about this, but my partner and I visited Copenhagen Cones Mount Maunganui today at around midday. While we were in queue, one of the staff, who after the incident mentioned she was the manager (Multi coloured hair is the best description I can give of this lady), was unbelievably rude to not only her staff, but the customers in queue as well. She was ordering both staff and customers in a raised, negative tone/voice and visibly made everybody in the store, both staff and customers, incredibly uncomfortable. She said with a raised, controlling, and condescending manner that the customers were in the wrong place and ordering incorrectly, when simply trying to order an ice cream. The manager was belittling to the customers and other members of staff. After this incident, it was obvious that everybody in the store was uncomfortable, with several people leaving without ordering anything. The customer who was originally treated so poorly eventually got her ice creams, and mentioned to the manager that the way she had treated her was unacceptable and completely unprofessional. The manager then said, and I quote: I can speak to MY staff and MY customers however I want". And stood there with a grin ear to ear as she said this. The customer then understandably angrily left the store. After this all went down

I have been visiting this store for 25+ years. When visiting from out of town I always make a stop here. If you dont mind standing outside in the que for a long period of time during summer in direct sun then the ice cream and waffle cones are well worth it.

this place is a little iconic up here in auckland, known for its characteristic rude treatment of customers, so was definitely a lil excited to finally try it. However, staff were polite and shakes/ice cream delicious. Alas, maybe because we were adults and not children. Maybe next time!

Fantastic and cheap price. Absolutely an ice cream legend.Have been there probably 100 times. The waffle cone is very popular, but I normally get a regular cone. Even just a kiddy cone is massive.There are many flavours, among which I pick the Mocha Fudge as the best. Maple Walnuts, Cinnamon Dough, Cookies and Cream, Salted Caramel flavours are also very yum.Perfect to have one for a beach walk.

i ordered a small waffle cone for $6, ate half a scoop of it and then found a hair in it. I took it back— come completely intact— and they just gave me a single scoop in a cup when I obviously bought the waffle cone for the danish waffle. Didn’t let me have a refund or a half scoop in a cone etc. or even let me pay for a new waffle cone because I’d “eaten most of it” when the cone was almost full. I hate to write this review because the icecream and service was quite good!

Ice-cream was really good but by far some of the worst customer service I’ve ever experienced. Extremely rude staff that made the 5 of us who entered the store all feel extremely uncomfortable. Will not be returning!