Fitfood New Zealand

Tried some of these meals this week. As far as the food goes, fairly bland and forgettable compared to other options available - primal kitchen for example. More disappointing was that my wife and I both ordered the chicken katsu, both the same large size, and one came with half the chicken in the other; 3 pieces vs 6 - and was also missing the coriander and sesame seeds present in the full meal. She emailed the company, and was told they’d pass on the feedback to the kitchen. No apology, future discount or anything. Whenever we’ve had missing items or subpar food with my food bag, hello fresh, Woop etc etc, they’ve all been incredibly quick to rectify the situation well. No such service here.Between average meals and sub par service, we wont be ordering again.

I agree with the guy below when he says that there are some unfair reviews on here. The food is tasty, really nice it's packaged well in a sturdy box you'd have to run over it in car to have it spilling out?? The price is affordable for anyone and they have a large menu. Its good food too not MacDonalds!Tonight I had cauliflower & (bow tie) pasta and it was superb and the flavour made me think that they know how to cook! Just that perfect amount (hint) of fennel. I'm in the Capital, they are in South Island, I buy frozen 6 packs and work late nothing wrong with the food in fact it's a 10/10 all round from me. Top show.

Gave them 2 chances to make sure my experience was not a glitch. First order arrived late, all food defrosted. After I queried this with Fitfood they blamed it on NZ Post. The Weight management meals were very average at best and I am not sure the meat was cooked all the way through. My partner found the vegetarian meals uninspiring. Second order arrived late with all food defrosted (including the frozen" meals). Items packed very poorly into an overly large box. Some meals arrived with plastic covers torn and food exposed/leaking. No apology from Fitfood after I notified them and again tried to blame NZ Post. Said they would "investigate". That was almost 3 weeks ago and no comms since. Very disappointing. The only good thing I can say are that the meal portion sizes are generous but really....given the fact that meals arrive late and potentially no longer safe to eat

What an amazing company, I was so impressed by the food and service. I am currently suffering from a concussion and unable to cook. The fitfood team were extremely accomodating and got frozen meals to me the next day and my fresh cooked meals arrived yesterday. Yum! What a joy to be able to eat delicious, healthy, GF food while unwell. Thanks so much team.

Two nights in transit, definitely not refrigerated in between, which the company admitted. It arrived a day later than scheduled, just within the 48 hours, which the company claims the packaging apparently keeps food fresh. Needless to say, the chicken had gone off, packaging swelled and stank. I was told the rest of the meals should still be fine to feed my 2 year old, some including fish? I honestly can't believe that I, the client am responsible for the delayed delivery. Overall horrific service in delivering and handling of the situation - could cause serious food poisoning.

They were great to start with, the mozzarella and beef pie was the best !Now you get half the size single pie for the same price as the bigger one was. Making some meals smaller for the same price is not cool, they hardly feed a bird and the pie recipe doesn't seem the same.Going elsewhere where now, such a shame.

Food is so bland and honestly terrible value for money.We thought we would give it a go but the thought of eating another of these meals fills me with sadness.Oh and like many of the other people here, several of our meals were damaged and split open on delivery.

Quite possibly the worst company we have ever dealt with in New Zealand. We were repeat customers until last week when we ordered a large food order. The food arrived damaged (dropped) unsealed and not chilled as a result. We took photos and advised the company immediately only to be told that they had tested their packaging and they would not provide a full refund. It’s become clear from other customer reviews that the company is receiving multiple complaints about food arriving in an un-chilled state so one would realistically think that they would respond appropriately to customers who experience this same issue by either replacing the food or refunding as a minimum. WARNING: Save yourself the hassle and the risk as in our experience this company is short sighted and do not stand by their product/ service when food arrives in a unsatisfactory manner. Life’s too short to deal with a company so arrogant to not care about customer satisfaction and there are plenty of other companies in NZ that stand by their products!!