Focal Point Optometrists

My first experience with FocaI Point was late last week when, after being completely disillusioned by my previous provider, I strolled in and was pleasantly greeted and able to secure an appointment on the spot. The consultation, with Jennifer, was enlightening and provided in-depth explanations on the various tests, the conditions, etc, as well as assessed for new glasses and trial contact lens. Thorough and friendly.

I left a five star review many years ago now, and I've been going to Jen and Focal Point ever since. They've never let me down and Jen is one of the nicest people you can meet. I recently visited for my routine checkup and was helped by Yee Ling - who has also mastered the perfect balance between friendliness and thoroughness, explaining everything she was doing before doing it and genuinely caring about my welfare. Jen has got this hire spot-on. Whether you see (no pun intended) Jen or Yee Ling you'll be with safe hands.

Focal point optometrist is hands down a 5 star for me. Their service is just amazing, they are so kind and helpful and they truly make you feel like they want to help. my previous optometrsits seemed to always rush my appointments and they would never give me clear information about what was wrong with my eyes.it was frustrating having to wear glasses that barely helped and not even know what was wrong. When i came to Focal Point, all my questions were answered and more. Jenifer makes sure you know what's happening and why, at all times. She makes sure you understand everything, very clear and patient. Jenifer and receptionists are so kind and genuine, when i call up to ask random questions they never sound annoyed or too busy to answer my questions. I have new contacts now and my eyesight has never been so clear before its amazing. When i got my contacts fitted Jenifer took her time and made sure to get the most perfect and most comfortable fit for my eyes. Now that i am not in the dark about my eyesight condition, its been a confidence booster for me. I really appreciate all their work at focal point.

I'm pretty fussy when it comes to frames. Focal Point has a great selection of brands and styles. The shop assistant was amazing. Left me to my own devices to select my top 5 then helped me select the perfect ones for me. If you're looking for new glasses I would highly recommend starting here. To be honest all the other shops didn't compare to this one. I'll be back.

Have just gone through what previously was the painful experience of getting an eye test, and new frames (with another optician, not Focal Point). Something that I dread every time I have to do. Jen and her fantastic team have completely changed that for me with the best experience with this mission". Right from the get-go it was an easy process

They took good care of my eyes from when I first arrived in Wellington, in 2009, until I moved to the other island, in 2023. Definitely recommend.

What a wonderful team - Jen really knows her stuff, and Christine was very helpful with assisting me to find my perfect match in frames. I require very specific lenses and Jen was happy to take extra time to ensure that I received the right product at the best price. Everyone is accommodating and friendly, definitely happy to have found them! A true gem.

After spending multiple lunchtimes looking for a new pair of glasses I walked into Focal Point to be greeted by Christine who was refreshingly helpful by providing me with kind and honest advice when choosing my frames. She booked me in for an appointment with Jen, who was both lovely and knowledgeable. She took the time to explain my eye health and my vision which has enabled me to take better care of my eyes. I left with a smile on my face and soon I'll have a new pair of glasses too. I whole-heartedly recommend the wonderful team at Focal Point.

Wow. I saw all the awesome reviews and decided to go today. AMAZING customer service from beginning to end. Jen explained things to me about my eyes no previous optometrist had ever bothered to do - and she put me at ease. There was no hard sell at Focal Point either. I was told they could fix my existing frame that another place said couldn't be fixed. I'm going to get a new frame anyway - they have a great selection, and when I was looking I wasn't rushed at all and I took ages. I was even allowed to take some sample frames home to get second opinions.The reviews are true - this place rocks.

Superb service!!! Jen is magnificent……nothing is ever a problem. The team go out of their way for you. A very professional approach…….i would definitely recommend hence the 5 star review..