CurtainStudio Wairau Park

While our experience wasn’t entirely smooth (we had a couple of hiccups with delays and installation in two parts) the Curtain Studio team came through for us and we’re thrilled with the end result. We received great advice as to what to select for our home and the quality of the curtains/ blinds is top notch. We wouldn’t hesitate to use Curtain Studio again in the future.

Spent $700 on curtains only to be told they were charging an additional $4.00A Fee for using westpac eftpos card. How miserable can you be, really.When I complained the woman said post a bad review adding we don't care.Customer service everything is to much trouble, won’t be using Curtain Studio again thats for sure.

They do not support their products. We have a near new Cosmo roman blind used in one of our spare rooms, Mechanism is broken ($5 part) outside of warranty and they don't have this basic fundamental spare. Expect us to purchase a new blind. Wasteful company, spent thousands with them and would not use them again.

I should give them minus 5 stars if I could. The whole experience with them is shockingly bad. 11 weeks after I made the order, paid the money, still haven't got all my curtains installed. I made numerous attempts to talk to the manager, the head office, and the installer in the last 3 weeks, but nobody got back me, no email, no phone calls. Nobody seems care about the customers at all.I paid thousands dollars for the custom made curtains for my new house, instead I have slept in my bedroom without curtains for 2 months. The ones they have installed were such a bad quality. The tracks were badly installed, not only badly damaged my wall, but came off completely right after the installation. The installation guy just said he couldn't do anything about it, and just left.In the last 3 weeks, I called, emailed, and txted the store, the head office, and the installer, but nobody was welling to communicate with me. It is a lot money for me, I have worked hard for this. This has caused me great deal of stress. This is by far the worst experiences I have ever faced with a retailer.

Disappointing customer service , requested a quote and measure - no one called for 4 months came in again to request an appointment. Someone did come the second time . But clearly could see he was not a motivated or driven individual looked at the job for 5 minutes and used a whole bunch of excuses on why he could not provide a quote . Turned around and left without looking at any other areas I wanted quoted , Pretty poor way to run a business.

Rudest customer service person i’ve had the misfortune to meet in all of New Zealand. My friend bought curtains from Curtain Studio a year ago and had a similar unpleasant experience. We thought we met the same lady but turned out we actually went to different stores.

FURTHER UPDATE 2: I still have not had my issues resolved. The communication is still terrible. I am trying to get a refund.FURTHER UPDATE: the marketing department which asked me to contact them doesn't respond either .UPDATE: Over a month later, the drapes are still the wrong size, the track isn't fixed. Customer service didn't pass on the correct instructions to the installer. And the marketing team despite me contacting them have done nothing.They don't even deserve one star.Total disaster with the custom made team. Several months later I still don’t have drapes as they are the wrong size. Even the track measuring and replacement fitting is wrong. The communication is poor . You ask to be called before they arrive and they turn up and phone the incorrect number.Avoid the stress and don’t get sucked in by some good prices

Disappointed in the low quality. Purchased a large house lot of custom sheer curtains (costing about 3x more than ready made) Within a couple of years I snoticed some starting disintegrate. Gave the benefit of the doubt but they literally are falling apart in front of my eyes. My advice would be to not waste your money buying these as they will need to be replaced quickly.

We ordered curtains, the install was late. A few measurements were wrong for the curtains so the curtain install wasn't completed.After calling (no answer), going in twice, talking to sales lady, no communication to complete curtain install from Curtain Studio.Step two, contacting our bank, creating a dispute for refund. Oh, phone call from curtain studio, curtains installe, so no interest in customer service just in $Wouldn't recommend them, they don't deserve the business !!!! Oh and for $5000 curtains not that great either.

After confirming all items were in stock, we purchased ‘ready-made’ curtains from Curtain Studio in Wairau Park. A ‘consultant’ came and did a measure for lining and custom tracks and provided a final quote, which we accepted and paid the deposit for immediately, several weeks in advance of moving to our new home.On installation date, I phoned the consultant to check where the curtains were and was advised she was surprised nobody had phoned me to say there was a delay due to tracks. Some three weeks of no curtains in our living areas later, they arrived. Initial joy overshadowed as over half of the curtains were covered in mould – still in the boxes, and One of the good sets had no hooks. Two weeks later, the replacement sets of ‘ready-made’ curtains arrived. 2 of the 4 sets had no lining (though all had hooks). Finally, some 6 weeks after the initial installation date and 3 months post order, the ‘ready-mades’ have been installed.Whist all the installers – 4 lots of them (in the main independent contractors) were great, nobody senior in curtain studio really seemed to care/take ownership, leaving us constantly calling and emailing to get a simple job done.I expect this attitude and 3rd rate service was due to the fact they had been paid in full up front; they clearly need to be paid up front to have any chance of getting fully paid. They have not responded to requests for a discount to reflect the issues and additional time and coordination required by us to do their jobs. I certainly would not recommend Curtain Studio at all.I would recommend Kresta instead, they did our roller blinds for the same house, first class service, communication and product – all perfect the first time.