New World Railway Metro

Security Ngahuia and Manager Ahmed wrongfully accused and harassed my little sister on Friday 09/06/23 for stealing a can of V. She stood her ground told them she did not steal anything and showed inside her bag which they saw her work boots/ uniform and deodorant. No V found instead of apologising for the misunderstanding like a GROWN ADULT Ngahuia then went on to accuse my little sister of stealing the deodorant that was in her bag. To the slow brain Manager Ahmed for not putting 2 & 2 together he went on to call the police on my little sister for not taking her word and banned her from the store for two years. Absolutely DISGUSTING! My little sister is a hardworking 17 year old girl who did not deserve this.

Disgusting & Ignorant behaviour by their security guard Ngahuia & their manager Ahmed who wrongfully accused my 17yo sister of shoplifting a V energy drink on 9/6/23 around 4pm. Ngahuia was rude & intimidating to my sister accusing her of stealing while standing in the way of the exit - preventing my sister from leaving. Ngahuia & Ahmed kept harassing my sister to show her bag and eventually she did and there was NO V energy drink in there, only her work shoes, work shirt and her deodorant… then Ngahuia proceeds to accuse my sister of stealing the deodorant!!? Are you delusional Ngahuia? No idea how you or Ahmed have a job in customer service cos your attitudes are disgusting & unprofessional! Ngahuia then took multiple photos of my sister and her friend, threatened them and said she will post them on social media. Both of you didn’t even bother to check your security cameras to see if she stole. Ahmed was extremely disrespectful on the phone when I called to discuss this. Will not shop here ever again.

The bakery here does a truly absolutely flavourless quiche. I really didn't know quiches could be this disappointing.When people describe food as tasting like cardboard they have no idea - unless they've tried a quich from this bakery.My goodness, wow. What a terrible quiche.

My niece, 'a minor'was discriminated against in this 'over-priced' store. Falsely accused of shoplifting, Metro workers searched her bag, then physically barred her from leaving the store even when she repeatedly advised workers of her innocence and they found NOTHING on her! A worker then had the audacity to take my niece's photo 'many' and threatened to post online. My niece was banned for 2 years. FOR NOTHING! Is it because she is a Pacific Islander? Or maybe you didn't like the hoodie she was wearing during winter? Or maybe you like picking on minors? Because for sure you wouldn't dare do that to an innocent adult! When I called through to the store to complain, I was greeting by an ARROGANT unapologetic manager named ANAN who basically shouted 'call back tomorrow when the store owners are here' Really Metro Wellington Station, that's how you treat customers??? Not even an explanation? You have security cameras that prove my niece didn't do anything wrong. Myself and my niece work in the city, hardworking I may add, very likely my niece has more savings in her accounts then all these Metro employees combined who accosted this vulnerable and unfairly treated young female. She has no reason to steal, she wasn't raised like that! METRO WELLINGTON TRAIN STATION YOU SHOULD BE ASHAMED OF YOURSELF!!! I and all those i advise, including my innocent niece WILL NEVER spend another cent of our hard earned cash in your OVER-PRICED STORE ever again!!!

security guard NGAHUIA and manager AHMED, shame on you accusing my younger cousin of stealing a v drink. you disgust me, i will never set foot in that supermarket again.

I generally stop here for breakfast, good cold drink selection. No hot food for lunch. Don't like how if I buy bread rolls it needs to be checked before I can pay.

The most convenient New World in Wellington for train commuters. Has excellent staff and fast service to meet train timetables. The coffee cart outside New World has fast barista and friendly staff.

Great little store, everything you need in a hurry, plus some. Limited fruit and veges, but the right offering for a store based there.

Super cute supermarket in the train station. Used it for all our groceries for our stay here. Had everything as well as brilliant deli selection which we had as breakfast. Such a novel idea seeing the electronic price tags. Friendly staff, especially when I asked for a Countdown bag lol. Was always well patronage and we would highly recommend. I also loved the huge amount of self service options.