Customs Street Kiwibank

I thoroughly enjoyed my visit to kiwibank. I was greeted delightfully by the security man and staff. Corey was especially helpful in quickly providing me with the statements I needed. I didn't ask the most simple enquiries but it seemed like he had all the answers.

One of the women staff is not willing to answer my easy question just keep on saying use the app and I will know that it will be very easily solved . However my phone can't receive the pin so problem is not solved. An easy yes and no answer before tell me what I can do would be easier for me.

Very hopeless customer service. Deposited $50 into custom street ATM on Sunday evening & the bank ate the $50 filled out an ATM lodgement claim, called up numerous times to customer services that were arguing with me the customer & not prepared to resolve issue and advised me that in 2 days nothing had been done.They even said to go to another bank - how rude as the technology is outdated and they are extremely negligent in customer care especially when visiting the branch - customer service at branch is Extremely poor.They do not listen at all & feel frustrated at simple customer queries. Needs major improvement - very hostile.

I had fraudulent activity on my account over 3 months ago and am still chasing up a response from their team. I cancelled my card but have heard nothing back from them in regards to how my money was taken. I thought banks were meant to protect their customers from cyber security threats? Absolutely shocking customer service. I'm with both BNZ and Amex in NZ who are 10x better and I'd recommend them both over Kiwibank.

I had to go twice and all of the employees were rude and condescending. Kinda regretting opening an account with them

Walked in to deposit money into my account, there was no one else in the bank but they bank tellers and other representatives, I felt like I had all eyes on me walking in, all I could see was a bunch of ladies huddled around talking to each other having a good old laugh and conversation... as I approached the lady who dealt with me who looked Maori said “what’s up” thought that was rude because you shouldn’t greet your customers that way, she was very blunt and looked like me being there was a inconvenience for her.

July was super nice to us and efficient in her work. I don’t really get why there is much hate for the people, when there are just way too much backpacker arriving in Auckland right now, who want to open up a bank account.You got this guys good luck :)

I had a bad experience here with the customer service

This Kiwibank is awful. The employee Lucy which is a asian woman with lang straight hair and glasses discriminates against and be rude to customers .and her manager Clais discriminates against women. When I went to the bank to deal with the problem, these two people treated me very very badly and discriminated against me.

Kiwibank is easily the fastest bank to open an account but the service they offer once you are a member is terrible. I requested a debit card through the app, which said it would take 7 business days in arrive. The 7 business days passed and since I did not receive it at home I went to the Custom Street branch, the woman who attended to me was not willing to help me and in a very bad manner she told me to wait 10 business days and that I will receive it . 10 business days passed and since I did not receive my card I communicated via email, they reply me that the post office must have lost it or had delays and how I need it ASAP I could go to the branch to get a new one at the moment. On the 12th business day I received an SMS from the bank saying that my card was already in the mailbox to enjoy it, but I never received it. On the 14th business day I went again to the bank branch as they had indicated to me by email, I had the bad luck that the same person attended to me ,even less willing to help me just like she was not will to help the last time she had served me. On both occasions I asked her, just as I did by email, to give me the tracking number to be able to contact the post, but I only received the answer that I must wait 10 business days. I repeated to the person what happened and that 14 business days had already passed and the only thing she knew , or wanted , to tell me was that I must wait 10 days. At no time did she ask me for my name or my account number or my access number to try to see my case and help me, she barely looked at my face while she spoke to me. I asked her to give me a new card and she wanted to charge me for a cancellation of a card that he never received or activated. The company should train its employees in customer service and remind them of Kiwi hospitality.