Roma Automotive

Couldn't/wouldn't do a 5 min system check on my hybrid to locate the issue with my prius and advise me of the seriousness of issue. Made me make an appointment. Went elsewhere and they did it right away and had the car ready for me next morning. The issue was a water pump so I shouldn't have been driving it around.

I have had my Estima battery replaced by Roma Automotive, they were transparent with the process and provided a loan car to make it easy. The battery replacement also had a warranty service included which I've just had done and the team were fast, efficient and communicated well and clearly throughout. Thanks guys I will definitely come back in the future.

Had the good experience with by hybrid car servicing. Finish the suggested repairing job ( Engine oil change, hybrid battery check, filter change, transmission oil replacement and fog lamp etc.) Deliver my car on time. Explaining my concerns regarding my car performance. Quality of work was satisfactory to me; however, cost of repair and maintenance slightly higher than nearby automobile fixing shop. Hope it would be more reasonable.

What a rip off. Extreamly rude and arrogant staff. I was charged $300 to simply replace coolant temprature sensor on my car. I was charged $180 for the sensor and $120 labour to replace this. However, the actual cost of the sensor is only $70. Staff at the counter (Silva) didnt want me to discuss the cost with the owner of the workshop and phoned me at 5.30 to collect my car to make sure the boss is not around to discuss the price. very unprofessional and unfair workshop. never ever visit this place.Answer to your comment - 100% false. No written quote provided ever. If you can prove I will give you $1000. Your staff telling you all the false stories which proves they are not honest and they rip people off. I have asked few other places and they confirmed me changing temp sensor does not cost more than $175-200. Your staff phoned me at 5.30 PM telling me my car is ready so I don't come and complain you about the way they treated me. Watch CCTV camera if you have one which will tell you the true story.

As a customer, I felt they don’t provide a proper vehicle diagnostic report or a proper evidence of the oil that they use for the car.In the bill we need to ask them to add the oil brand and its grade or even any particular cleaning.I felt like they need to be more professional like other Hybrid specialist , need to be more attention to detail. The service they have provided was good but in mean time they should focus on every aspect of customer satisfaction.

Excellent, Romal and his team does great job in looking after my car.

Quite good service and prices seem fair. I have had 2x yearly hybrid services, and a special service of the hybrid battery pack; and just recently had to get my car towed in by AA when a mystery red engine light came on and the hybrid motor stopped working.My only recommendation would be a routine courtesy call/sms to inform clients when there is a delay in starting the job, and another call/sms to explain the problem (when found) and confirm the estimated cost to repair- after not hearing anything for a few days I had to call a few times to find out what was happening; I eventually got the info but would have appreciated being contacted proactively.

Great service. They assisted me to save my time by giving a courtesy car even.

Had a superb service, staff is communicative and friendly, they treat ya vehicle as their own and are legit and very helpful, highly recommend!!

Great shop, will definitely come back