Sofitel Wellington

I was on a business trip and wanted to go to the Intercontinental Wellington, but decided to try Sofitel Wellington. In my opinion, if you're after a 5-star standard and a luxurious experience, Sofitel is not the right choice.Overall, nothing about this hotel is 5-star. The entrance of the hotel is not grand, and the way the hotel staff greet you or offer to take your luggage, as is usual in any 5-star hotel, cannot be experienced at Sofitel Wellington. The lobby is fairly small and tiny, the room is so small, and its interior design is definitely poor. This hotel is not a 5-star hotel for sure in my personal opinion and does not give you a luxury vibe. Surprisingly, the hotel doesn't have a pool or spa. The buffet breakfast was average and very limited.I have tried many 5-star hotels in NZ and other countries, and in my opinion, Sofitel Wellington is definitely way below 5-star standards. I would never book this hotel again. If you just look at the grand entrance and lobby of Intercontinental Wellington and compare them with this hotel, then you will agree with the above.

This hotel has decent bones but is pretty mismanaged for a luxury property. The restaurant staff, especially at breakfast, were dreadfully inattentive, and at both the restaurant and front desk we had several communication hiccups due to language difficulties. The cherry on top was at check-out, a 20-minute fiasco during which the manager tried to give me someone else's bill, and rolled her eyes as I patiently (and politely) tried to help her sort things.

Room was dirty on arrival, urine drips on the floor (I did call the reception right away about this) black hairs on the bed, white crusty patch on the carpet, dirty and dusty cutlery and cups and saucers, mould in multiple areas in bathroom. Not my idea of 5 star.Simply if the room was clean and there wasn’t any mould I would have given this hotel a 5 star rating. Clearly money has been spent on this hotel but upkeep isn’t good and definitely not given 5 star treatment to resolve issue. Was never offered refund or discount for stay, we will not return, there are much better hotels in this price point closer to the much more in the city. I have lodged a complaint directly with Sofitel and was emailed back by manager, who understands I will review this hotel badly.

It's a tope quality hotel. Staff at check-in were excellent, rooms are lovely and quiet and it just has a really nice feel about it.The only complaint would be the breakfast, when you're paying $42 for a buffet you shouldn't be expected to pay an additional $6 for a cup of coffee! No option to make your own either.

Check in was quick and easy and the staff on the front desk was very friendly. Nice to have the 24/7 concierge, made you feel safe and welcome even coming home late at night. The rooms were very well pointed. Great daily service and good products to keep you going. Good central location a little bit away from the hustle and bustle of the main part of the city, but also Wellington being as small as is it's still very walkable to get pretty much anywhere. Plus plenty of those little scooters around as well, if you want to zip around town which I found quite convenient, would definitely stay again.

Well located hotel, with pleasant staff and mostly competent staff and modern spacious rooms. However, beakfast is lackluster for a hotel if this calibre, with few

Beautiful hotel. Only downsides: water in shower was lukewarm/took 10mins to get hot even with tap turned to hottest setting. It felt like a big waste of water running it for 10mins in order to be hot enough to shower. Other downside was extremely late servicing of room- I was out all day from 0745 until 1615, room still not serviced. I found a message on my door next morning that they “tried” to service at 1617 but I had do not disturb on my door. I would have thought room service in a 5star hotel at 1617 is a bit late in the day. Otherwise enjoyed my stay.

I recently stayed at the Sofitel and was blown away by the outstanding customer service and amenities offered. The valet service was top-notch and the hotel itself was extremely clean and well-maintained. The staff were incredibly friendly and accommodating, making my stay a memorable one.The location of the hotel is also fantastic - it's situated in a nice and quiet area, yet still close to everything. I particularly appreciated the effort they made to make our anniversary special with a little surprise waiting for us in our room.The only slight downside was the attached restaurant, which was just average. While the meal itself was alright, the seafood didn't taste very fresh. Nonetheless, this didn't detract from our overall experience at the hotel.Overall, I highly recommend the Sofitel for anyone looking for a luxurious and comfortable stay. With a 5/5 rating, it's clear that this hotel is doing something right - and I look forward to returning in the future.