Butler & Hewitt Ltd

I have a Bosch washing machine which is some years old now and making odd noises. I rang up Butler and Hewitt and spoke to a lady to arrange a visit for a repair. Not only was this lady very helpful but, it would appear, she was also very astute in diagnosing a possible cause. Whilst I realise that “common things occur commonly” I was still impressed at her knowledge and phone manner.Also a credit, was the fact that the engineer not only turned up at the time stated but was also very informative, efficient and pleasant. He also carried the required parts at hand. He too was a great ambassador for the company. I would not hesitate in recommending this company for any appliance repair. By the way – the appliance now works as new.

Had a washing machine that had a few issues, the guys picked it up, gave us a loan machine whilst ours was being fixed (which we were very grateful for) In the end our machine had further issues that weren't worth repairing which left us in a tough spot as we have a child with bowel issues and a washing machine is something we just can't go without, within less than 24 hours the amazing boss man had arranged a new to us machine to be dropped off and installed, so very very grateful for the fantastic support, help and generosity from these awesome people. You guys are worth all 5 stars, thank you so much!

Great service. Service man George was awesome. Would recommend them

So very helpful. I sent an email asking for help and they phoned and took the time to give advice. They ended up fixing my washing machine (replaced the pump) and it works well now. The technician was amazing too. I cannot recommend them highly enough, such wonderful people!

Installation of a Panasonic Heat Pump. Butler & Hewitt staff were on time, friendly, efficient, polite, and professional. Highly recommend to others. Thank you guys - N Hazelwood

The best business in Hawkes Bay. Had an appt with them and they turned up on time. They installed a heat pump for me and the gentlemen turned up on time yet again. Excellent service and highly recommended.

Very prompt and efficient very tidy and kind people easy to contact very pleased with the installation of my new heat pump. Would highly recommend to everybody.

Excellent service, Arrived on time as per arrangement and did an excellent job installing Panasonic heat pump. Explained operation in detail and left the job clean and tidy. Would recommend this firm to anyone,

10/10 customer service and honest advice. Looking forward to a shiney new heat pump in the next few weeks. Shop local Hawkes Bay.

Awesome friendly customer service. Got a quote for new heat pump unit within reasonable timeframe. Technicians came installed machine did a fantastic job of showing me hot to use the unit & even better cleaned up after themselves happy customer here. I would recommend. Only down fall is the manager who came to assess my property needed to communicate more with me about size of units. But the guys were amazing.