Flight Centre

As the web site said we can contact nearest flight centre, when we would like to change our booking. So we got in touch Flight centre Chartwell Shopping Hamilton, a man who is on duty he could not do and advise us to get in touch at Flight centre Lower Hutt which we got a booking. It’s terrible to do the job what need a service mind.

Do not trust this company. My flight was cancelled by airline more than 3 years ago. I still didn't get my refund. They stopped answering my emails.

Excellent customer service, clear communication...friendly.

There are only disadvantages when booking through flight centre.We ended up searching for our flights ourselves as they it was so much more hassle otherwise.Customer service was terrible - long response times or no responses from the travel agent, Amy, after booking and not helpful at all.When ended up having to change our flights back due to covid, which was an absolute nightmare - again slow response times and absolute minimum effort to help. It was hard enough finding any flights at the time at short notice. It would have been so much easier to deal with the airline directly, which we couldn't because we had booked through flight centre.In summary, don't waste your time. There are better travel agencies out there or just go through the airline directly.

Worst customer service ever. Dont know why i booked flight tickets with them. They even dont care about customers. They wont respond to your calls. Even if you visit them they are arrogant,careless.All lady travel agents behaviour towards customer is rude. Except Aimy who was polite at instore.

No one pick up call very much disappointed

This is Palmerston North airport with 1 gate for arrival s and departures. There are coffee shops and rent a car etc

Friendly, efficient, done all we needed including organizing wheelchairs for the flights

Te Awa FC is so difficult to get thru by phone,i know it can be busy,but at least have 2 people man the phone lines..very frustrating when iv called 9am on the dot and still not get thru???