JAE

Ben and his team were incredible. I had them come in as part of an insurance claim that I thought might be a lost cause and I’m so grateful for the level of effort they put in to fixing the issues that a different provider had caused. Honestly, what they’ve been able to achieve is magic and I now wouldn’t be willing to use anyone else but them for my future upholstery and carpet needs.

We had a flood in our house from an overflowing bath. Mark our technician was brilliant. He came late at night and set everything up efficiently and quickly. He was calm in what was otherwise a stressful situation. He was able to answer all our questions and gave us good professional advice. Mark made the experience so much better than it could have been. We were really grateful to have Mark on the Job.

Happy with the job and the quality of work. Good communication from Mark and will be happy to use JAE again.

Had my carpets cleaned and was bitterly disappointed with the results, the cleaner lied as to his attention to stains and an unsuitable response after my complaint. Certainly wouldn’t recommend as a “ go to “ first choice !!!Photographs and videos are available.

JAE's Carpet Cleaning Service's arrived on our doorstep in the late afternoon of one of the worst days of our lives. We flooded 70% of our brand new house. Mark was like a shing angel. He didn't leave our property until approximately 10pm that night as he worked efficiently to extract more than 30 litres of water from the flooring throughout our new home. He explained realistic expectations of how many days all of the machines may need to be in our flooded house for before they'd dry out. The JAE's team touched base with us every day & visited our home to check the progress. Explaining things to me with my many questions never seemed too troublesome even though they were very busy people. After only 4 days our beautiful new home was dry again. Mark and the team had provided us with some great information on future carpet care and maintenance. This was an insurance claim arrangement, but our family would absolutely use JAE's again in the future. We trust them 100% and have only been treated with kindness and respect in our home during a very emotional time. Thank you so much Mark & team at JAE's for saving my family's first home. You'll never truly understand what this means to us. Thank you. - The Helmling's.

We had a flood in our hot water cupboard with the water extending into the hallway. Jae Services handled the drying out of the carpet, relaying and cleaning after the builder and painter completed thier work. I was impressed by the friendliness and competence of the Jae staff. Would have no hesitation in reccomending this firm to others and would definitely use them in the future. Thanks for a job well done.

I unreservedly recommend JAE. They have a fantastic company culture: clear communication; well-informed, expert and friendly staff; prompt service; all the right gear. In short, they are highly organised, effective, efficient, friendly people who tell you what they are doing to do then turn up on time and do it right. I am grateful that it was JAE that handled our insurance job and extend my thanks and congratulations to all the staff.

Best service we have ever had. Did an amazing job of our carpets. Did not think they would look brand new. Would highly highly recommend

The serviceman arrived promptly on time and worked solidly the whole time he was here. There was a bad goldfish stain which was remarkably reduced in size and depth of colour.Overall, I was delighted with the results. To my delight, a few days later I was surprised to receive a call from the office to say they had overcharged me and had corrected this with my bank.I will definitely use Jae again. I am 100% impressed with their work ethic, professionalism and friendliness throughout the company.

Had a couple of nasty stains on carpet, one tea and the other coffee.Hiten was very informative and explained the entire process. The start to finish was seamless and professional and the stains were removed. I would recommend the team at Jae. Thank you all.