Mountain Warehouse

Friendly and service minded staff. Great clothes for great prices.

I went into this store to buy a pair of waterproof walking boots, something I have never purchased before so was hoping for some expertise from the staff. What a joke - these guys dont provide customer service. I was in the shop for around half an hour and not one person entering the shop including myself, was acknowledged or greeted by any of the FOUR staff members 'working' (3 stood behind the counter talking, was was wandering around putting back items one at a time). The only way anyone got any 'help' was by going up to the counter and waiting for the women to notice them. My first trip to the counter saw me standing there waiting while 3 women ignored me. Two did seem to be doing something on the computers - but not serving - the the third stood there refusing to look at me. I even assisted another woman who had a question and she agreed with me that the staff were useless. What has happened to customer service???? Would really love to give negative stars for this experience.

Uncomfortable jackets, stiff and artificial. The store is jam packed with stock, hard to move around. Staff very scruffy and disinterested, not engaging, not knowledgeable with the product, not wanting to help. Wouldn't go again.

So helpful for teenager to go in and get assisted with everything he needs for his ski trip great customer service today

Friendly staff, relaxed atmosphere and some great discounts. Will definitely be back.

Great Experience this afternoon, big thanks to Anthony for the help choosing Boots for our little man, he absolutely loves them and won't take them off. Top notch customer service.Already looking fowards to his first mission in them!

Fantastic range at very reasonable prices. Love my puffer jacket from here. Warm and practical products, great for Dunedin.

Always a pleasure shopping here. Found good products and service is also on point with genuine intentions.

Something new from me, but the products quality is good. Price is acceptable, and they have some promo.