The Doctors Waimauku

Been with this practise since 2002 and have sadly seen it deteriorate since. They use to have the best Doctors and always had time to see patents, but now you can NEVER get an appointment same day, typical turn around to see a doctor is minimum 3-5 business days which isn’t practical when your sick…. Now don’t get me started on the rude customer service… reception is a joke hahahaha just check the other reviews as I don’t want to go on an on. We’re moving practises as I type this :)

Harry has been my doctor for a decade. I count myself a fortunate individual. Thank you team. Thank you Dr Harry.

Popped in this morning to see if they could see my nephew after an accident. Lady at reception brushed us off, the other one didn’t bother looking up. They were apparently snowed under... even though there was no one waiting. Wasn’t so much the fact they (doctors) were busy was the rude ladies at reception who were obviously just gossiping couldn’t be bothered explaining. Damn rude

I know that booking in to see the doctors anywhere lately has been a challenge and that people are quick to complain, however I think it’s important to acknowledge that the issue lies beyond our little local clinic and that the team in there currently are doing everything they can!I had the best experience at Waimauku yesterday. Janine went above and beyond to call me back after my failed attempt at getting a last minute appointment, and got me in to see my doctor 10 minutes later - a whole week earlier than what I ended up booking!I have finally found my ultimate GP who I know will be my regular go-to now, something I’ve been looking for for a while. Dr Mike is so supportive, understanding, thorough and onto it. He made me feel heard and validated and gave me a very informed experience when it came to deciding on the best next steps for my needs.Thank you Waimauku Doctors!

Dest staff are rude. I can never get an appointment even when I do I just get told it's viral then I'm back a few days later almost dead. Then only do I get antibiotics

Been with these doctors since I was a little kid so keep going back as I trust them, today as an 18 year old I got shamed because of personal decisions made in my life that were not relevant to my doctors appt and after my doctor had done shaming me and we finally got down to the reason I was in she said “make it quick” even though I waited half an hour after my appt was booked. Won’t be going back.

The most expensive fees. Absolutely disgraceful. $62.50 for enrolled, over 25. Unfortunately leaving many many people unable to afford basic healthcare from them.

The GP's here are amazing, but who ever answers the phones are ridiculously rude. Moving doctors just because of them, hard to deal with, rude, Confirming that they have sent out a repeat prescription, when they haven't.One asked me for the fax number for the chemist to send my prescription through to, which no one had ever asked me before. She then said it was because if I just gave her the name of the chemist she would have to look it up and she wasn't on the right screen to do that.I have worked on phones and dealt with horrible customers before and I am far from one. These ladies that work the phones need a serious wake up call into customer service.Lost me as a customer thanks.

Emily is the best Nurse at Waimauku/Silverferns medical centre. I found Emily extremely Professional, competent, friendly n caring and went the extra mile to assist me.Others like Karen, the most rude n arrogant nurse I have come across at Silverferns Medical centre.Karen, you are such a liability to this center n should learn from Emily.Emily is an asset to this Medical centre.Tania, I found at Waimauku, the best n most competent, efficient, highly switched on & helpful receptionist here at Waimau ku doctors n definitely another asset here,in this facility.

It supposed to be open from 9-12.30 on Saturday. I wish. I came at 10am, all locked up, nobody to be seen, and no signage informating of a change. Pretty sad. Sorry for the community.