Accident & HealthCare

Thankyou for making my autistic girl feel comfortable. She was quite scared and you made her feel comfortable after fracturing her foot. The Drs and nurses are amazing!

While receiving an IV earlier this week, I was looked after by two of the most kind-hearted, empathetic, and friendly nurses I have ever encountered. They made my experience in A&E not only comfortable, but actually enjoyable. I felt like I was in good hands, as they were both super accommodating and caring. I forget the names of these nurses; but one was blonde in her early 50s, and the other was brunette (her name may have been Sarah). I can’t thank them enough. I hope they get the recognition they deserve.

I was in @ 2nd Ave yesterday with my daughter. It was extremely busy & we waited 5 hours, but I cannot fault the staff at all, in fact I commend you, none of you lost your cool when harassed by very rude patients. We were kept entertained & fed by the hilarious Lisa, who clearly loves her job & could be a stand up comedian if she wanted. We appreciate you all. Keep up the good work team.

I’ve never had more helpful and kind nurses and doctors in my life. My concerns were validated and I felt I was treated really well and given great advice and care. Thank you!

This clinic should be absolutely ashamed of themselves for taking advantage of immigrants. Charging $170 each purely because we are not NZ citizens even though our medication is chronic. I Would feel safer around snakes than in this center.

We just didnt have a choice because my nan’s GP is in wellington. But if we did, i wouldn’t hav taken my nan here to get a prescription. We left the doctors more confused and worried. We were just after an additional prescription and then $150 dollars and almost 4 hours later, we found out my nan has a kidney problem and then the doctor took it back like there cud be or she was just dehydrated that time.. etc. she wud ask a question and not really bother much about the answer. Example was when she asked, “has she had her blood test done recently?” and i answered “yes she did around about 4 weeks ago for her immigration requirement at the doctors in town”. And she answered without me finishing my statement, “we don’t do immigration requirement here!” and then she asked about medical prescription and i asked back to confirm the brand if it was serc as i was familiar with the brand, she answered me straight-away, “i dont know” so sad i dunno where else i can get another prescription for my nan. Somewhere where we pay $150 and explain and really assess her. :(

Took our 12 month old in with sudden gastro and a severe nappy rash that caused her to shake and cry in pain. The initial nurse was lovely. We were triaged and out in the red side and told she would be seen soon, however nobody actually checked or viewed the rash or her tummy. We were then advised by a second nurse that because our baby “looked fine to her” she would not be seen soon because the adults on the non-urgent side had been waiting up to two hours and they expected us to sit in a bare room with 1 chair for two hours. I explained we weren’t able to wait that long and that my daughter was in pain, the nurse advised that it didn’t matter because non urgent had been waiting longer and the doctors needed a cup of tea. At no point were we shown empathy, understanding or kindness. We were treated like we were ignorant and put down numerous times. I told her I am medically trained and qualified and experienced and I knew that my child wasn’t fine and she said “that’s fine but it doesn’t matter” and that since we’d only been waiting an hour the non urgents were prioritised along with cups of tea for the doctor. If you or your child are sick, don’t go here - you will be seen faster at the hospital (probably because they will actually look at the injury or issue instead of making assumptions). She could not have made it more clear that they do not care about children in pain.

My husband and myself had to use 2nd Ave accident and healthcare recently on separate occasions.The receptionists were efficient and kind. You get to see a nurse first (within about 10 mins for us both) who takes details and checks your vitals. Then you wait to see the Dr. The wait of course can be lengthy, just like anywhere which is walk in.We were both very impressed with the doctors, Dr Stefan Van Ryn and I saw Dr Christina Micanovic. They were both thorough and explained everything. We didn’t feel rushed and were able to ask questions too. Keep up the good work - it’s reassuring to know we have somewhere to go to incase of any emergency or illness other than the main hospital.Opening times are 8am to 9pm daily.

Needed a doctor as I fell ill while visiting family in New Zealand. Went to different practices who wouldn't help, but this practice was amazing.Reception was friendly, efficient and helpful.Triage nurse was professional and friendly/ empathetic.The doctor was helpful sympathetic and friendly. Thanks to all. Highly recommended

This place used to be a nice clinic, but they got greedy. Now we are all just dollars paying $40 for a 6 hour waiting experience and 5 minutes of a doctor's time.