One NZ Queen Street

I needed to get a temp solution for an internet connection while my store was being refitted . Staff was very helpful and gave me the best option for what I needed . Error in communication disconnecting the service when I no longer needed it resulted in charges . Connor McGrath sorted out the issue for me very quickly and effortlesslyThank you guys . You guys were great .

My old phone was playing up so I popped into Vodafone Queen Street to get a new one and sign up on a plan urgently. I had limited time on my work lunch break but I was so stoked with the service that James provided me. He assured me it would be a quick process and got everything sorted for me so fast. He also took the time to explain all the important info while also being very friendly and keeping me entertained with some good yarns while he was processing everything. He also kept the other customers in line behind me informed on how long it would be before they would be served which they appreciated. I had been into the St Luke's store the day before and unfortunately didn't have a good experience as I waited 15mins for help before I left as no one even acknowledged me. So I was really blown away with the help I received from James at Queen St. Overall it was one of the best customer service experiences I've had!

This message is for RAY who was very kind,fast, helpful, amazing and was able to find a quick solution for our restaurant. He really deserves a bonus for his serious work,he really improves just by himself the costumer service of Vodafone queen street.Thank you, frenchy's Crêpes team

The Vodafone Queen street store is always very busy. I was lucky to encounter a Chinese service this time. Ray was very kind, patiently explained the mobile plan content, and helped me to make a family bundle with a very reasonable price. Thank you very much. I will definitely recommend more friends to go there.

Just do not go with them. All their customer support is off shore; they will go round and round in circles. I had a data leak where they gave my personal details to another customer (while saying I was dead). They sold me a service that didn't work at my location (4G internet), then sold me on Fibre, which took 6 months to install - after which they still charged me a $250 cancellation for the 4G after saying there would be none...and a full month of that service on top of Fibre after it was installed. Trying to talk to anyone is pointless, emails are unresponsive, calls take hours, and no one can help you, and the phone / web support is all offshore and say they are unable to help you.

I do like a few small thing I got from here two weeks ago when I was moving apartment

Wonderful experience,I really like the enviroment inside. The saff, Rey is really patient and thoughtful,I appreciate for his service.Definitely 5 stars.

Travelling from North America my partner and I were looking for local phone plan options for 4-6 month stay. The staff member helping us (forget his name now sadly) was exceptionally helpful and kind, giving us insightful tips on the plans and pathways to get better deals. We expected to go with Spark, but after this visit and the options they had/he revealed to us it was absolutely a better deal for us.

Bigger store than most. Not busy when I was there. Service was good and friendly.