2degrees Coastlands

Poor service: I came in to ask whether they sell refurbished phones (they don’t), I was then asking the assistant about their under $500 phones for my daughter when another assistant interrupted the conversation and the two assistants proceeded to talk to each other and ignore me. I walked out and went to Vodafone who gave much better service

Really, really poor service. Bought a new Samsung phone and there is a fault with the Bluetooth. Took it back to the store and the guy said that they would have accepted it as a return if I'd brought it back within 14 days but since it was 16 days he couldn't. Checked the receipt and pointed out it was actually 13 days, then he huffed and puffed and came up with all sorts of other rubbish excuses. Manager awkwardly backed his guy even though he could see he was wrong. Ended up saying I had to use my faulty phone to somehow video the phone's faults and provide it to them as proof. Will be making a formal complaint.

Daniel was professional, helpful and a good laugh. Such a contrast to the usual uptight robots you come across in phone shops. Recommending this store because of the excellent customer service

Awesome service from the staff member who set up my phone to pay my 2degrees account and set up am app to make my use of the 2degrees app so easy.Thanks very much.

Staff exceptional with difficult transfer problem but didn't give up

Well yesterday we visited this store , seem to be open discrimination, really unwelcome behaviour in this store while I went there for picking up my trade in phone.. I do understand that they do have a policy to pick a phone with no scratch at all and I agreed on but the guy who was dealing with our issue wasn’t appropriate as we went there in the morning so his response suppose to be polite and well behaved while he is serving to any customer either saying no or yes and but the way he respond shows that he is racist as he was kept saying that I personally don’t want to put my name and all ….that was rude and arrogant. Walked out from there store even though they Accept my phone to do trade in before a week and later they started my plan as well following week all this faced by me and my partner which was unacceptable in multicultured country.

I had a phone that was ready to pack in & brought it along with another phone to have everything saved & transferred. Will, at Coastlands was such a big help. He saved all the pics from one phone and transferred everything from my phone without a hitch. Thank you so very much & I will definitely be buying a new phone in the not so distant future. Very Happy Customer

The sales person dealt with my elderly mothers phone issues with great care and professional expertise. Had the patience of a saint and went above and beyond to sort the issues, even the self inflicted ones. Employees like this are solid gold.

I had excellent service in regards to having to buy a new phone & swapping all the old phones info over..Eric was fantastic..went above & beyond..Thank-you for making the whole experience less stressful...

After stressing for days over how I was going to switch data over to my new mobile, I visited this shop & the service was excellent. Dion was very helpful & knowledgeable. On another occasion when we were having mobile phone reception issues, we dealt with Will who was also great. Thank you 2 degrees.