Onerahi Family Healthcare

Even if the doctors were good at their work in this community medical centre I couldn't get a clue unless you get past the front desk which seems beyond imagination. I'm certain there will be more feedback but would not make a difference until the ladies at the reception are replaced as they seem super racist and least bothered of person walk in, guess even If they are in their last moments they would leave them to die and not admit or register for a consultation. Well, unless I see three positive new comments in this section I would never ever turn myself to this place nor recommend anyone to. Feel sorry for the locals though.

I cannot begin to express how BAD this surgery is. I called yesterday to get an urgent doctors appt as I'm vomiting every time I eat, they asked if a nurse could call me, I said OK. A nurse calls me, asks me what the issue is and tells me that I need to call back at 8am to get an urgent doctors appt.So I call back at 8am to get an urgent doctors appt. The receptionist does THE SAME thing to me again despite the nurses notes!! I AM SO SICK OF THIS with this surgery.It is damaging to health and mental health and completely unacceptable. I don't want to be triaged by a nurse and I understand they are overrun, but I keep getting told I need to be seen by a doctor and no one is LISTENING.I've lost 4kg in 3 days, am not sleeping more than 2 hours a night and I am vomiting when I eat! How bad does it need to get.

The team at Onerahi always provide excellent care for my family and me. I get timely reminders, personal attention and sound clinical judgment. GPs work hard in New Zealand and should get a bit more credit than is frequently offered.

the receptionist was extremely rude and condescending when attempting to book my appointment, she made me spell out exactly why i needed to see a doctor, repeating what I was saying loudly ( I assume taking notes) considering the receptionist is obviously not a licensed medical professional & the fact she was repeating everything I was saying loudly, makes me anxious about how private my information is with this clinic considering she was just shouting my symptoms out to the clinic. I then was made to wait a full hour past my appointment time & made to pay $20 for this experience. next level disrespectful of peoples time & privacy

Worse service ever. Reception were lovely. Doctor took over two hours to sign off prescription for miss 11 then it got lost being sent to chemist. I was then charged $15 and I never saw the doctor it was a student nurse and it was for miss 11 I thought children were free

I live in Onerahi and have attended Onerahi Medical Centre many times. In the past six years I have found it difficult to get an appointment, even though my Doctor says, if my symptoms get worse, come back in a weeks time and see me. What a laugh that is. If you manage to get hold of the staff on the telephone they do not seem to understand, if a person is ill empathy should be shown. The result is they have no bookings until the following week. If you are a Manage my Health patient and you log in, to my horror I find I will have to wait seven to ten days. Often they will try hard to put me onto a nurse, which is totally useless because nurses are unable to prescribe Antibiotics. So more time in the waiting room to be slotted in. What is the point of logging in to MMH and filling out the reason you think you need a Doctor and it is a bad infection, you still have to wait. NO WONDER EMERGENCY DEPARTMENT WHANGAREI HOSPITAL is a six hour wait. Often I have been referred back to my Doctor, for the whole process to start again. An ambulance has been called instead. Great health system you are operating there at Onerahi Medical Centre. Any new patients my advise is don't bother.

Onerahi medical centre would do well to look into their administrative staff/front of house. I have been with the practice 5 years and each time I go in , I find the admin to be rude, condescending, and vile in nature. One lady in particular is partial to dropping snide remarks and treating you like dirt, which is not something you need when you are already feeling run down.The clinic itself is a little outdated and run down, but this is reflected in the lower priced fees they offer for services.The Doctors and nurses are helpful, but seemingly more and more hard to get into; often running behind appointments and stretched thin.

I have never had a negative interaction with my Healthcare provider. I was fast tracked to see a Doctor when I needed one.I always get my repeat medications without a fuss, or delay.Easy payment set up.Reception, Admin. treat me with respect.Locally handy. Great parking.A Plus outfit !

Thank you to Sandra and Odelle for your help with my doctor's app. And a big thank you to doctors Dr De Haan, Ewa and David de Buuren, who are always caring and helpful. Dr De Haan even rang me to be sure that i am ok. Thank you very much