Smith & Smith Pukekohe

After multiple phone calls and complaining to head office. They replaced the glass with the original.Untrustworthy and Fraudsters.I booked my car for rear windscreen replacement with the prior confirmation that they will replace with original Mitsubishi Glass, but they installed aftermarket glass. I asked them 3-time when I went to collect my car, and they said yes, it’s authentic. When I asked for the work statement, they said they never provide to anyone. I had my doubt, so I rang their head office, they said it’s aftermarket glass. I emailed to their head office and asked them to bring back aftermarket glass and install the original one, but two weeks and five calls later still no response from them..

How many times is my booking for my windshield gonna be rescheduled first they ordered the wrong windscreen then they put the wrong location come on you guys can do better for crying out loud my crack in my windscreen is so big and its been 3 weeks now and still waiting really bad wont use them again

I find the staff to be really friendly, however unfortunately didn’t have the best experience. The first time I booked my car in they discovered a chip in the new windscreen so couldn’t fit it.The second time it was the wrong windscreen. I understand some things are out of your control but checking the windscreens when they arrive in store or at least prior to the day of booking should be a basic duty. I have decided to rebook elsewhere.

Great service guys thanks for your patience and your work

My experience of Smith and Smith Glass PukekoheI took my Jeep Gladiator 2021 in for a wind screen replacement. After receiving several texts as reminders, I thought they were onto it.But no not to be.After dropping my vehicle off last Friday to receive a phone call an hour later saying we can't do your windscreen. We don't have a program on our computer to match your vehicle. You'll have to come back when we get a computer from another branch.I FOUND THE LACK OF FORWARD PLANNING BY PUKEKOHE SMITH AND SMITH GLASS TO BE BEYOND A JOKE.PLEASE MAKE SURE YOU DON'T PUT OTHER CLIENTS THROUGH THE SAME INCONVENIENCE.

Good team and great service

service was great thanks will always return if need to

Would not recommend smith & smith pukekohe went in to get a chip in my windscreen done they looked at it and took my details and said someone would phone to book it in which was weird instead of booking while I was there, didn’t hear back from them at all!!! Waste of bloody time so went to novus who fixed it straight away, also emailed smith and smith customer care which they didn’t respond worst company to bloody deal with

After experiencing such great service previously when I had a windshield replaced a couple years ago I didn't hesitate to take my new car back for a chip repair. First I tried booking online but this didn't work, I then called on another day but unfortunately it was late in the day and the ladies computer was very slow, she said an expert will give me a call first thing in the morning, I did get my call at 9.30am where right off the batt the women had a very rude tone to her voice, she had no idea what she was calling me about, I told her I need to book an appointment, she said you know you can do this online" I was shocked and I said you know what don't even worry about it. I've just called Novus Pukekohe and got an appointment straight away."

Awesome service. Friendly and helpful. Thanks guys .Much appreciated.