New Zealand Customs Service

Once you tell them about mistake they made, pallet which theoretically was to be released today will be flagged and unfledged" each day for another 3 weeks just to delay . each day I called the same scenario was presented to me : QUOTE: "your email was flagged

A parcel arrived the 19th April to New Zealand through NZpost from US and the parcel needs to be cleared from Customs NZ. I called NZPOST, they asked me to call Customs, I called customs and they asked me to call NZpost etc... No one helps you, no one is able to tell you where is the parcel. It took a week for the parcel to arrive From US to NZ and now, first of may, the parcel is still in customs, two weeks in customs and no one says anything. You pay the transport, fees, you pay all the ask and all you want is to receive the parcel. Is it acceptable this service from Customs NZ and NZpost? I will call later to customs and you know what they will say? call NZpost. Two weeks in customs and counting... no news from anyone