Stingray Matt's Takeaway Mangawhai

Amazing fish and chips. Very satisfying, so it’s easy to see why this place is so popular!But… if a takeaway place is going to be so popular, it needs to have an order numbering system that works.After waiting 45 minutes, our number was called. I went to collect our order, only to be told that someone else has the *exact same* number, so our order was not actually ready. And it wouldn’t be for *another* 45 minutes. If we’d known from the get go that it’d take 1 1/2 hours to prepare our takeaway order, we’d have gone somewhere else. No matter how good the fish and chips are!Two suggestions to make the customer experience so much better:1. Use unique numbers. No way should it be possible for multiple customers to have the same order number. It’s both confusing and disappointing that your food won’t be ready for another 45 minutes, after already waiting 45 minutes, despite your number having been called.2. Use a sequential numbering system. Without one, it’s totally impossible to tell where you in are in the queue. Orders jump around — from number 32 to number 78 to number 25 — in a way that just seems totally random. If numbers are sequential based on when the order is made, then it would be so much easier to tell where you are in the queue (and how long the wait will be). I don’t mind waiting a while if I know my number is 50 and the order that is ready is number 10, as I know I’m 40th in the queue. It’s annoying being constantly on edge waiting for your random number (which could be the same as someone else’s) to be called at any moment, without having any idea as to how many orders are ahead in the queue/how long the wait will be.Great food but no way would we go back if the experience is going to be so confusing, with no indication of how long the wait will be.

Fish was flatter than the potato fritter...Chips were overcooked and just overall really disappointing place to visit... felt far to expensive for the little amount of food

We ordered fish and chips for dinner here yesterday. The spring rolls I must say were delicious but the chips were very average in my opinion. The two pieces of what were described as ‘fresh snapper’ were appalling and to the best of my memory were the worst pieces of fish I’ve had. Firstly they were as flat as a pancake and had that old fishy smell and taste. I’m also fairly confident they were not actually snapper. For the only takeaway in this prime summer hotspot they really need to step up their game.

Good. All the standard options. A good range of fish available and you can have it cooked battered, grilled or crumbed. Chips were well cooked and a single scoop was a reasonable size serve. Would go back.

Very poor / rude customer service after a mistake made by their own staff. The ice creams were barely a scoop of ice cream. I will definately never go back. I have never been treated so rudely. After they messed up the order then over charged me for what they had given anyway.Absolutely appalling.

Great takeaway food, easy ordering system direct from their website.

Very friendly staff. Onion rings were a little over seasoned but the best crumbed rings I’ve had. Shout out to the staff that were being abused by an unreasonable customer.

Review based purely on their scallops. They shouldn't be charging $3.50 per scallop when they're this tiny. See photo

Great beach vibe takeaway.Great selection of extra sides.

Bought fish & chips tonight...batter on fish was terrible - obviously not cooked enough...had to remove before we could eat the fish. It was near closing time however that should not mean the cooking should be rushed...