Fireworx/Fires By Design
28 Reviews
- Friday9 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday9 am–3 pm
- Tuesday9 am–3 pm
- Wednesday9 am–3 pm
- Thursday9 am–3 pm
About the Business
Fireworx | Fires by Design |
Contacts
Website
Call Us
+6445262001
Mangaroa Valley Road, Mangaroa, Upper Hutt 5371
Hours
- Friday9 am–5 pm
- SaturdayClosed
- SundayClosed
- Monday9 am–3 pm
- Tuesday9 am–3 pm
- Wednesday9 am–3 pm
- Thursday9 am–3 pm
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Ray & Sarah Smith
10.10.2023
Fireworx/Fires By Design
This is my 3rd year of trying to communicate and get service with fireworx. The first 2 years were for fireplace maintenance, but when we needed a full new installation we decided to trust the online recommendations. Initial communication happened, with asking what we were looking for, and then silence. Looking through other reviews it seems we are not alone
Rex Thomas
19.09.2023
Fireworx/Fires By Design
No reply to emails or phone calls when making enquiries for products.
thebigcleanup New Zealand
05.09.2023
Fireworx/Fires By Design
Well, let me tell you something: I still wonder how they do business, as I made an appointment through their office ladies. A couple of days later (towards end of April) Andrew Zammit came to my house in Eastbourne to look at my chimney and listen to my needs. Everything went well after he left, saying I will give you a quote in a couple of days. A couple of days, another couple of days, another couple days, weeks...... I decided to call and ask the ladies at the showroom about the quote"; they promptly action a call back saying:- I am so sorry
twc777karen
30.08.2023
Fireworx/Fires By Design
When you've made an appointment to have your wood burner fixed, the whole flue and bricks so your family can be warm, including your pregnant daughter due to have a baby baby, and you don't show up and not even a courtesy call to say its not happening and you don't answer your phone and the customer has to do all the following up! There has to be something wrong! Unsatisfied customer right here!
The wandering kiwi
30.08.2023
Fireworx/Fires By Design
Horrible experience, after having to call Fireworx multiple times to get a quote, nearly 4 weeks after, there's still nothing. They didn't do what they said they would (call back, get someone to check the quote, email the quote). This kind of business shouldn't exist as it's totally unreliable. I finally found another company that offers way better service.
Frank Stein
26.08.2023
Fireworx/Fires By Design
Horrible company and horrible people. Unhelpful and make you feel like a nuisance.
Nicola Lawrence
19.08.2023
Fireworx/Fires By Design
Had a fireplace installed by Fireworx in 2017. The install job of the fireplace itself was fine (or seems to be). However, they did a bad job installing the hearth, and it needs correcting. The board installed underneath is not flush with the hearth, which looks terrible.I have called and emailed multiple times over the last year. Rochelle (the office lady) is all talk - keeps promising that they will fix up the problem and Andrew will call me, but nothing ever happens.I wholeheartedly would not recommend this company - unless you enjoy being lied to. Unsure how a company with such terrible customer service manages to remain in business.
Tara Beetham
22.07.2023
Fireworx/Fires By Design
My experience with Fireworx seems to be similar to others who have left reviews. A lot of empty promises and time wasting. I would give zero stars if it was an option. Trying to engage these people to undertake the services they advertise that they provide was a very bizarre experience. It seems like perhaps they don't want/need your business, but they'll tell you they do and not follow through... Perplexed as to what their objective was. I strongly encourage you to engage absolutely anyone else.I gave up on them and had my fireplace installed by Davy Heating. He was great.
colonel mustard
19.07.2023
Fireworx/Fires By Design
Not a nice place to deal with. Perhaps they have too many customers, and don't care if they lose some. Too up themselves and 'born n bred'.
Janette Martin
14.07.2023
Fireworx/Fires By Design
Last week my husband arranged times for our chimney to be swept and that of our tenants. After changing the time of one of them I asked if she would email through these dates as I couldn’t write them down at the time. This didn’t happen. I’ve just rung them again and the sanctimonious attitude of the woman on the other end was one of disbelief. When I explained to her why I needed this she thanked me for dressing her down, of which I never mentioned her and she hung up. I’m incredulous and if this is how you run a business........!!!
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Mangaroa Valley Road, Mangaroa, Upper Hutt 5371
Fireworx/Fires By Design