Lawrence's Home Appliance Centre

Two words to describe this place UTTERLY USLESS.As always when i choose a place i First read the reviews and there was a few bad ones relating to poor customer service/contact.I thought maybe its just a few off occasions BUT i was wrong same thing has happened to me.Took my washing machine in for them to look at.At first i was impressed by the friendly staff who greeted me but that's where it stopped.Has been a month and no follow ups or calls to say oh hey we are still waiting on parts.Called after 3 weeks to check progress and was told the part had not come in yet. i asked can you call the supplier and find out an eta as you know how tough it is being a single dad with a 3 year old child is.Was told he waited on the phone for 20 min and still did not get a answer.I asked well send a email and find out.Over a week as passed and still no contact from them.As someone in the service industry myself i would never let my customers down as much as this place has and i have been on the phone for hours chasing up parts and making sure the customer is kept in contact withPeople don't go here They can not provide a reasonable level of customer service

Terrible service, still waiting after two weeks to have our Washing Machine repaired.No follow up, very poor service, would definitely not recommend

Bit slower ti get a booking now it's 5 star appliances but still good service

They didn't have what I wanted and even if they did I'm sure it would have been out of my price range. Places like this rely on MSD accepting their prices.. they don't care that it's deducted out of low income families

This company you should avoid. Especially since they started business with 5 star. They are not very responsive to queries you have when they send you a quote. Trying to bill you for more things than that are in need of repair. When you finally get the invoice they hassle you that your bill payment is overdue after they only emailed it to you in the morning

I read all the reviews and decided to use them anyway. The service they provide is very good at a good rate. They do need to work on getting back to you more quickly but no where near as bad as the reviews make it sound.

One of the best services I have received in a long time. I very much appreciated what they did for me. Dheep the service man was just great and very thorough . Thank you very much Team. I would not hesitate to recommend you or use this service again. Well earned five stars.

Absolutely appalling service or lack of service. Been waiting over 2 weeks for a repairman. Won’t even answer the phone. Avoid this place

Had used these guys in the past and had great service from them, so when my washing machine handle broke I thought I'd use someone I'd used before. When I made my call this time the lady was very rude on the phone, she seemed annoyed about having to find the price for the part I needed. My partner ended up speaking to her when she called back. He went into the shop and ordered the part. He was told by them the part would arrive before the weekend. Hearing nothing I called on the Friday, only to be told the part was on back order and wouldn't be in for weeks. No attempt was made to call and notify us of this. After waiting 3 weeks and hearing nothing my partner ring them, the lady on the phone said the part was there and had been sitting there for a while and they were waiting for us to pick it up. At no time did we get a call to say the part had arrived. The communication skills with customers are poor the the attitude of at least one of the ladies is that she's over her job and doesn't want to have to do quotes. There won't be a next time from us we will take our business elsewhere in future.