Consulate General of Japan in Auckland

Charged almost $50 for incorrect translations. Terrible customer service.If you've ever been to Japan, you will know that Japanese customer service is by far the best in the world.That's what makes the experience here embarrassingly disappointing.This is supposed to be a gateway/window to the country, yet the staff are undertrained and do not even pretend to be interested in their job.Necessity is the only thing that will bring you here.Kudos to the security guard however. He will always pleasantly greet you when you arrive.

Never pick up or call back or answer emails ,hopeless not sure how they got the job but the Japanese government should send some competent employeesBe better,Posting on behalf.

I think the staff have changed? I have been here two years ago with my husband, and the women working there were rude. However, I went back several months ago and the staff were smilely and patient... Happy about that. Hope they keep it up.

I don't get where the negative reviews are coming from, but I've been here 3 times, and staff have always delivered polite and efficient service. From the security guard, to the attendants behind the windows. It's a bummer that you have to book 2 months in advance to get free fingerprinting service (otherwise you'll have to pay $50 to get it done immediately in the Post Office, which btw is a total rip off), but convenience does not really come for free does it? In any case, I've had a very pleasant experience with them in requesting for a police certificate, so I'm leaving this review. :)

I rang them 3 times for different inquires and all of them were answered with good manner. I heard about a very rude female staff from my flatmate she had experienced with before but all of staff who dealt with me were very helpful and nice. I will go there soon for a document so will update here again after that. ;)

Warning ! The consulate has moved to AIG building down the road. V nice customer service person

I've been touring the world for over 8 years now, but this was the worst customer service experience I've ever seen. The lady at Japanese consulate is very rude, doesn't like to explain anything. I request to her superiors should take action, so no one else can have the same experience.

The lady doing visas was very rude and wasted time by sending us back to take out some documents she didn’t need when all she had to do was return the unnecessary documents and accept the application. When I went back to the counter I was told to come back an hour later because it was a few minutes past 12pm (I first submitted the documents around 11:30am). Unbelievable. The receptionist was ok. I thought Japanese people were supposed to be polite and efficient. I assume the people giving negative reviews based on a certain rude lady are all talking about the same person.

Very very rude staff, specially the new receptionist and the visa woman. Emailed few times and on-site 2 times, and everytime got told off missing document. I have prepared everything according to their checklist, and they said I don't care the checklist you have

I’m a Japanese citizen , and I need to get my passport renewed so I can reapply for my student visa to continue studying in NZ. But this Embassy of Japan never seems to pick up the phone or reply the email in times, it’s really frustrating when it’s an emergency situation and the only personnel who can help you is not even doing their job well. I’m very disappointed at the service quality and I’ve never experienced such a poor service anywhere else. This strongly reflect their poor working culture and their bad customer service quality.At this moment I’m standing outside the building, phoning them several times and only greeted by their voice Mail, thanks a lot for your hard working!