Hastings Paper Plus

Went to paper plus three times this week to retrieve my undelivered courier parcel just for them to say its not here yet, (even tho it says I can collect from the next business day). the worst customer service both times, the male that assisted me both times didn't even bother looking for the courier and said its not here.

Terrible costumer service, lady with dark hair needs to learn to talk people and the tone she uses. Talks over people and very aggressive, it was quite funny to watch but really not cool.

Staff were possibly drawn out of the 70s Post Office staff meaning official and not that helpful but we managed to get my parcel away.Nicely laid out shop though and no queues.

I have been here multiple times to send off parcels because it's the only place in town. Otherwise, I'd go elsewhere. An older male staff member is so rude, obnoxious, and unhelpful. I had called the manager last time to explain my concerns/issues with this specific staff member to return, and yet he is still behaving in the same unhelpful and unpleasant behavior towards customers. I now have my parcels picked up from home to avoid this service.

Absolutely wonderful service and great range of products plus handy NZ Post on site.

My mum went to this store for an 18 plus card for my brother and we've now been waiting over 2 weeks. We called the 18 plus card application team to check on the progress and why we had to wait so long and they said the application hadn't been sent. We went back to paper plus and they said they sent it which is obvious they hadn't. My mum and brother also had a bad experience with an older staff member there. If you want your 18 plus card done in a timely manner I'd suggest going else where.

Went into this shop twice this week to retrieve my undelivered courier parcel. Shocking customer service both times. The male shop assistant tried to take my passport into the back room to identify my parcel which I declined resulting in him attempting to lecture me on why he needed to do this. I left without the parcel. I returned the following day and was verbally abused by the same shop assistant because I refused to be served by him. He followed me through the store abusing me like I had stolen something. I was then served by another shop assistant who retrieved the manager because she thought I was rude to her, but the abuse was coming from her work colleague. It's unfortunate that this is the main pickup point for undelivered parcels in Hastings. They really don't like brown people in this store. My recommendation would be for them to put a 'whites only' sign out the front of the store, and NZ post to redirect all parcels to another store that's not outwardly racist!

Its a bookstore.... there really isn't anything special about it. It has all the services you expect from a bookstore and is reasonably priced.

Very helpful in assisting with a purchase. Far better than Taradale when asked there first. Hastings Paper Plus from now on.

The best place to buy a diary and great for browsing with a great selection of gifts and all things book