EZU Car Rental

We rented for 9 days in South Island. Like many others, I also received a car from Ezu which was quite old.In addition, the car was not even what I asked for. Alphard 2008 and Alphard 2011 are different categories on Ezu website and I booked a 2011 car. They gave me a 2008, which I realized because in NZ, the car model is specified on the windscreen. (pics attached!)The story began here - Ezu gave various excuses to justify that they gave me the right car, when they did not. Extremely poor communication. And the only two options they gave me were - return the car if I am not happy, or upgrade to a Toyota Alphard 2017, for NZD 500 a day!Just to put things in perspective, on the website, a 2017 model is about 150 a day more expensive than 2011 - extremely opportunistic on the part of EZU. Any half decent company would upgrade at standard rate or a lower rate for customer satisfaction! I would not recommend this company to anyone.We rented a brand new Kia Carnival for the same price with Ace rental in Auckland - I highly recommend them - great service and good vehicles!Finally I would add - several five star reviews on this company are obviously fake and paid - see if uou can spot them!

Avoid if you need child seat - it was absolutely filthy and expired. Staff was kinda helpful by refunding me and sending me to a neighbouring company that had pretty much same offer - expired dirty seats.Look up some baby stores in the city - they've turned out to cost same, were clean and installed professionally.Otherwise decent cars for the price.

I am giving this score because my experience with this rentals was terrible.I booked a vehicle trough DISCOVERY cars, I paid 800 dollars for a vehicle (KIA Rio o similar), when I arrived at EZU to pick up the car, I got a Nissan Tiida, valued on 600 dollars, when I complained to them, there was not clear answer, other than it was a similar car to the one I booked, and that whoever pays more, get a different car, and if I wanted to change the car, I have to pay even more... I took the car because I did not have more options, the car was dirty, scratched, old, and I had concerns about the safety of the car... so, definitely not a good rentals, what a scam, do not make your bookings with them.

Great service. Pricing competitive and car I good condition. Happy to use again and recommend I rented a compact car.

We landed in Christchurch and were picked up promptly. We got the car and drove to Oamaru. The trip was easy and the car ran well. On arrival the car jammed in park and wouldn't move. Rang the company and another car was sent straight down to us. We were told.Not to worry about anything at all. It will all be taken care of". And it was. Replacement car was a slightly newer model

I have never had a rental car with close to 300,000 kilometers on the odometer. Granted, the van made it through the trip without breaking down, but the car interior smelled like vomit upon pick up, the exterior of the car looked like it had been run for 300k kms, and was of course attempted to be charged extra upon drop off at the Queenstown location for damages. Thankfully I had a video when we picked up the car (make sure you do this!) to prove we weren't responsible for the damage. Also booked with my Amex card, was not told anything in my confirmation email that they only take Visa or Mastercard, so thankfully I had another card with me.

Most affordable price I was able to find.. but the car also seems a bit older than other companies. Overall acceptable service.

If only I could score 0, I will definitely. Our experience with this car rental was disappointing and worrying. However, cheap and affordable, convenience and service have been an issue. The Nissan Tiida car that they provided us had problems with the brakes. There was an occasional thudding" sound when you stepped on the break and did dangerously skid when turning. Hearing any sound while stepping on the break was worrying enough

Quick, affordable and friendly. Great little cars to get around Christchurch during our 6 day stay here. Departure was very easy. EZU open at 8am and our domestic flight was leaving at 9am. We returned the car, got huttled to the airport, checked in, and sitting at a cafe at the airport by 8:15. Excellent service!

Good value for money and nice car. Too easy!Great cars and great price. just fantastic. Excellent communication and very customer satisfaction