Voyager Internet

Just had a phone session with one of Voyager's help desk people, Rafael Martinez. A very tricky problem - trying to add an Actrix email account to an Android tablet, with Google blocking every attempt to get the machine to accept anything except Gmail. With great tenacity, as well as patience and good humour, he persevered until the problem was, not quite solved, but effectively side-stepped. A pleasure to deal with. A++ for efficiency and customer relations. He deserves a beer!

I originally joined Actrix and was happy for many years until Voyager took over. They charged me for local calls, which we do not pay for. Each time I asked about these fees there was always some excuse...even said it was my phone that did it. I found another provider.

Hi I would like to place a rave review towards the technical support staff, in particular Ronaldo who assisted me yesterday when my internet had disconnected. I am not at all technically minded and he guided me through resetting my router and changing some online settings. He was patient, polite and clear on his instructions the entire time and of huge assistance. I hope this can be passed on to his team. Thanks, Victoria

Your call is now first in line and will be answered by the next available agent." 30 minutes later... "Your call is now first in line and will be answered by the next available agent." - Thankyou for your patience

Thanks Voyager for a great service again! I am delighted to see the great service I received from Actrix over the last 14 years has continued under the Voyager banner. Excellent customer service and great technical support! Thank you Patrick for your continued assistance and efficiency when arranging another connection for me.

Shocking, I never deal them again

Very confusing and unclear website. I went through the process of cancelling my account and the emails i received were not helpful and did not answer my questions about whether there were early termination fees or not - even when i rang and talked to someone they still couldn't tell me clearly how it all worked. Quite useless.

I am an old Actrix customer I joined actrix in 1999! They were the best company I have ever had dealings with. I have to admit, when I first learnt, they had been sold and were now to be called Voyager, I was “beside myself”! “So far so good”, things have remained much the same. The customer service, which for me, is what it’s all about, has always been and has remained exemplary! My father, “put me on to” Actrix many years ago, when they were just starting off. On the occasions, I have required customer support, I am always grateful, that all those years ago my Dad insisted I should make the move, and “to shut him up, I did!! I most highly recommend Voyager Internet to all who will listen, you will not be disappointed. Voyager, keep up the great work, you have very big shoes to fill, so far you are doing exactly that. Thanks.

I am an old Actrix customer, they were the best company I have ever had dealings with. I have to admit, when I first learnt, they had been sold and were now to be called Voyager, I was “beside myself”! “So far so good”, things have remained much the same. The customer service, which for me, is what it’s all about, has always been and has remained exemplary! My father, “put me on to” Actrix many years ago, when they were just starting off. On the occasions, I have required customer support, I am always grateful, that all those years ago my Dad insisted I should make the move, and “to shut him up, I did!! I most highly recommend Voyager Internet to all who will listen, you will not be disappointed. Voyager, keep up the great work, you have very big shoes to fill, so far you are doing exactly that. Thanks.The Myers/Leppard family of Wellington.

the worst experience I've had trying to get out connected