The Warehouse Newmarket

I am extremely surprised and delighted at how good of a job Laiba did, she was really helpful as she took time off her break to help me find some items, she definitely deserves to get the employee of month award for all her good deeds, excellent service!

Honestly the worse experience ever. Went with my partner to check out using the self service machines and one of the workers there was just standing right next to us as if we were going to steal something. It was very uncomfortable as there was two ladies using the other machines yet he was just standing right next to my partner scanning our staff.

Bad experience, not even worth 1 star. Did my shopping today at 3pm 12/02/23 went through self checkouts. Manager sent worker over to my son and I, And he was literally watching over my shoulder as I scanned our items which was really uncomfortable and I let him know that other customers were also at the checkout but he was only over my shoulder?, I brought this up with the manager but she didn’t do anything. I spent over $400 and to have this happen to us is not on I was about to abandon my shopping! not worth my business, but with all the panic buying going on with us being in red alert for cyclone I didn’t have much choice. Have called head office and waiting for a response! Stereotyped! not happy.

A usual decent warehouse outlet. Has most of the stuff they you might get in other warehouse. Has good selection of toys sections and sports gears for kids and adults.

A lot of cheap items but the shop is a little bit too small compare with other store. VH

I haven't had this inefficient and rude customer service in years! The elderly (possibly an Indian lady, Uma) with a black ink dot between her eyebrows was as harsh as a person could be in a professional capacity tonight. She would have stopped me from getting all those clothes at such a low price if she could. It is clearly stated in clearance clothing that half price on yellow sticker price. She denied changing the price when I requested. She peeled one of the stickers in front of me, said she could not read it and asked me to get another without saying please. She continuously challenged me about the price then I brought the big sign to show her. Finally, after the transaction, she walked away from the counter without folding any of the items I purchased with a sarcastic thank you. She was not rushing to attend to another customer. The store was practically empty at that late hour. Her tone of voice, look and behaviour were so very unwelcoming. She should seek help for bitterness.

Francisco is an excellent employee at the Warehouse Newmarket. He is always very helpful and knowledgeable about the shop floor, and knows exactly where everything is located. When I was looking for hiking sticks, he was able to guide me directly to them. Overall, Francisco is one of the best employees in the store, and the Warehouse Newmarket is fortunate to have him on their team.

The worst customer service and selection of items. It seems like the store just dumps things in any random order making you walk multiple trips to find anything. After doing 3 rounds of the store I ask for help from workers who look like they'd rather be anywhere else but at the warehouse. Having one person working the customer service desk is a massive flaw, especially given the poor organisation of it's selection of products. You guys need to get a better system going or have availability for other employees to track your inventory to help the paying customers.

Clearance deals are awesome and definitely worth the price! There are now self-checkouts which are the BEST self-checkouts ever (tidy set-up, quiet and just so good!) and lets you go at your own pace! I would, however, appreciate it if the checkouts also accepted cash. Warehouse Stationery is now in here which makes it 100X more convenient. Staff are occasionally unwelcoming but that's ok. The customer service were helpful and pretty nice.

Francisco on shop floor, very helpful, always knows where everything is. I was looking for hiking sticks and he exactly knew where they were. One of the best employees in the store. Warehouse Newmarket is lucky to have him.