VTNZ Hastings

Went there to register my vehicle. While I would have liked to have the service done quicker, I was glad it's done. The member of staff was training another member of staff and this is the reason the extra time was taken. Nothing to complain, job done.

Very slow service considering only 2 trailers in front still took 1 hour. Very cold premises.

Go guys and gals helped me alot i wish i could say the same about the Gisborne branch, as i had to transport my vehicle 3hrs from Gisborne because they're useless, Hastings are awesome

I have had terrible experiences with the staff in the office, both in person and on the phone. They are rude, and not accomodating at all. They even hung up the phone after I was requiring them to explain their reasoning. After cyclone there have been reduced hours (understandably) but I travelled to Hastings from Bay View, I made it with 15mins before their licensing closed, and they declined me due to a further change of hours (not stated anywhere). Baring in mind, I had gone in on a Saturday and they said licensing was only open weekdays, so I came back during the week…. Website clearly stated new reduced hours and then they changed it again without sharing info. They said they were short staffed, yet there was two staff behind counter and only 2 customers….Their replies were always “it is what it is”, in a very rude tone. Incredibly rude people, will never go back to VTNZ again.

Bit of a wait but the guys need to do their job properly. Car needed a recheck. Come out a pass second time round. Feeling safe because they do a great check. No problems here. Thank you.

My dad was meant to be my support person today when I sat my restricted test. My testing officer was Ary Van V. He told me I wasn’t allowed a support person. On the website it clearly states you are allowed one support person that is over the age of 20 and is not under the influence of drugs or alcohol and meet the requirements. My dad meet all requirements and it was still a no. I suffer from anxiety but that wasn’t good enough. I failed my test today which was important as it was for a secure job. No test until mid May available so I had to rebook in dannevirke, 50 minutes from Hastings. When we asked after the test why my dad wasn’t allowed to be my support person the lady at the front desk asked, was it a man or a lady?? That shouldn’t matter but obviously it does with him. On the website it does not indicate ANYWHERE that that decision about your support person is up to the testing officer. So disappointing. They wonder why Hastings has so much unlicensed drivers. Most don’t go back. I don’t even want to give yous a ONE star but there’s not ZERO stars available.

Never good when you drive past see empty car & truck Bays from the road no comstomers what so ever wanting to waste time with real slow staff keep up with the time's or shut the doors

High price, $59 for a single axle trailer. Guess you pay for convenience however given the wait time (and I accept a drop in centre is subject to number of others showing up at same time) you are better off with local mechanic,after all not much to check on a trailer and price is higher than a full vehicle check at a independent mechanic. And please VTNZ, no response suggesting increase to your overheads etc-that price is simply too high.

Slowest VTNZ in the country, I swear. Almost 30 mins into waiting, 1 agent at the counter. Completely ridiculous with a line almost out the door.Agent was lovely, but clearly overworked and stressed out.Do better VTNZ.